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CRM & Sales · head to head

Capsule CRM vs Rocket.Chat

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Rocket.Chat logo

Rocket.Chat

Communication & Collaboration

Deployment flexibility and compliance across regulatory frameworks

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Rocket.Chat no prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us

Where they differ

Only the attributes on which Capsule CRM and Rocket.Chat actually diverge.

Attributes where Capsule CRM and Rocket.Chat differ
AttributeCapsule CRMRocket.Chat
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
CategoryCRM & SalesCommunication & Collaboration

Identical on both: platforms (Web), user rating (Not yet rated).

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Rocket.Chat

  • No prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us
  • The free community edition is not represented on the pricing page at all, which lists only the three quote-only enterprise tiers

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Rocket.Chat

On request

No published plan breakdown. See the Rocket.Chat review.

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Rocket.Chat if

Nothing in the data separates Rocket.Chat from Capsule CRM on the points above - pick on price and on how each one feels to use.

Rocket.Chat review

Questions people ask

Is Capsule CRM or Rocket.Chat better?
Neither clearly leads. Capsule CRM starts at Free and Rocket.Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Rocket.Chat?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and On request for Rocket.Chat.
Does Capsule CRM or Rocket.Chat run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Rocket.Chat starts at On request.
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Related pages

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