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Software · head to head

Capsule CRM vs RingCentral Video

Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Software

Connected cloud communications

From
$19.99/month
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table

Where they differ

Only the attributes on which Capsule CRM and RingCentral Video actually diverge.

Attributes where Capsule CRM and RingCentral Video differ
AttributeCapsule CRMRingCentral Video
Starting priceFree$19.99/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Windows, Macos, Ios, Android
FoundedUnknown1999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that RingCentral Video does not also cover.

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot Capsule CRM
  • Replacing on-premise PBX hardware for distributed teamsnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

RingCentral Video

$19.99/month
  • Essentials$19.99/month
    • Video meetings
    • Phone service
    • Text messaging
  • Standard$27.99/month
    • Everything in Essentials
    • Advanced meeting controls
    • Call recording
  • Premium$34.99/month
    • Everything in Standard
    • Advanced security features
    • Compliance recording
  • Enterprise$undefined/month
    • Unlimited everything
    • Custom deployment
    • Dedicated account manager

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is Capsule CRM or RingCentral Video better?
Neither clearly leads. Capsule CRM starts at Free and RingCentral Video at $19.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or RingCentral Video?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and $19.99/month for RingCentral Video.
Does Capsule CRM or RingCentral Video run on more platforms?
Capsule CRM runs on Web. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. RingCentral Video starts at $19.99/month.
What can Capsule CRM do that RingCentral Video cannot?
RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds.
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