Customer Support · head to head
Ameyo vs Slimchat
Ameyo
Customer Support
Omnichannel contact centre software available on-premise, cloud or hybrid
- From
- On request
- Free plan
- No
The short version
- Only Slimchat has a free tier, so it costs nothing to try first.
- Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
- They diverge on capability: Ameyo covers Predictive and progressive dialling, Slimchat covers Live chat widget.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Ameyo and Slimchat actually diverge.
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Ameyo
- Predictive and progressive dialling
- Omnichannel routing
- On-premise deployment
- Omnichannel helpdesk
- Quality monitoring
- Ameyo XTRM
- Compliance controls
- Supervisor analytics
Only in Slimchat
- Live chat widget
- Lightweight design
- Fast loading
- Visitor information
- Zapier
- API
- Webhooks
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Ameyo
- An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Slimchat
- A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Slimchat
- A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Slimchat
- An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Slimchat
Slimchat
- Customer engagementnot Ameyo
- Lead generationnot Ameyo
- Customer supportnot Ameyo
- Sales automationnot Ameyo
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Ameyo
- No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
- The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
- It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
- Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.
Slimchat
- The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
Pricing, plan by plan
Ameyo
On request- Ameyo Cloud Contact Centre$undefined/year
- Voice, omnichannel routing and dialler
- Per agent licensing
- No published rate card
- Ameyo On-Premise$undefined/year
- Installed on customer infrastructure
- Perpetual or subscription licensing
- Professional services and hardware costed separately
- Ameyo XTRM by Exotel$undefined/year
- CCaaS line with conversational AI
- Quoted on application
Slimchat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Pro$20/month
- Multiple agents
- Advanced options
- Business$50/month
- Unlimited features
- Priority support
Which should you pick?
Choose Ameyo if
- You need predictive and progressive dialling.
- You work on Web, On-premise, Private cloud, iOS, Android.
- You also want omnichannel routing.
Choose Slimchat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile responsive.
- You also want lightweight design.
Questions people ask
- Is Ameyo or Slimchat better?
- Neither clearly leads. Ameyo starts at On request and Slimchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Ameyo or Slimchat?
- Slimchat has a free tier; the other does not. Paid plans start at On request for Ameyo and Free for Slimchat.
- Does Ameyo or Slimchat run on more platforms?
- Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Slimchat runs on Web, Mobile responsive.
- Can I use Slimchat for free?
- Yes. Slimchat has a free tier, so you can try it without paying. Ameyo starts at On request.
- What is Ameyo best used for?
- Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Slimchat is typically brought in for.
- What can Ameyo do that Slimchat cannot?
- Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information.
Answered from the vendors’ own pages
Ameyo: Is Ameyo still a separate product after the Exotel acquisition?
Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.
Ameyo: Can I still deploy Ameyo on-premise?
Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.
Ameyo: What does Ameyo cost?
It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.
Ameyo: Where is it sold?
Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.
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