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Slimchat vs UJET

S

Slimchat

Live Chat

Lightweight live chat solution for websites

From
Free
Free plan
Yes
Full reviewWebsite
UJET logo

UJET

Customer Support

Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud

From
$65/month
Free plan
No
Full reviewWebsite

The short version

  • Only Slimchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release; UJET the published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
  • They diverge on capability: Slimchat covers Live chat widget, UJET covers Smartphone-native channels.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Slimchat and UJET actually diverge.

Attributes where Slimchat and UJET differ
AttributeSlimchatUJET
Starting priceFree$65/month
Pricing modelfreemiumPer user per month
Free tierYesNo
PlatformsWeb, Mobile responsiveWeb, iOS, Android, API
CategoryLive ChatCustomer Support
Founded2016Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • Zapier
  • API
  • Webhooks
  • Web support

Only in UJET

  • Smartphone-native channels
  • Omnichannel routing
  • Google CCAI integration
  • Agent workspace
  • Biometric and device authentication
  • Co-browse
  • Outbound dialler
  • Workforce management add-on

What people use each for

The jobs each tool is most often brought in to do.

Slimchat

  • Customer engagementnot UJET
  • Lead generationnot UJET
  • Customer supportnot UJET
  • Sales automationnot UJET

UJET

  • A consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holdingnot Slimchat
  • A Google Cloud shop that wants Dialogflow CX bots and a contact centre on the same platform without stitching two vendors togethernot Slimchat
  • A retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questionsnot Slimchat
  • A support organisation of 100 to 600 seats that wants a published per-seat list price to benchmark against a Genesys or NICE renewal quotenot Slimchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

UJET

  • The published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
  • Workforce management is a 30 USD per seat add-on rather than a platform capability, so a contact centre buying UJET for its full stack pays roughly a third again on top of the Pro rate before any AI.
  • UJET supplies the technology behind Google Cloud Contact Center AI Platform while Google simultaneously expands its own Customer Engagement Suite, a partner-competitor overlap that analysts have publicly warned could cannibalise UJET, and it introduces roadmap risk into a multi-year contract.
  • The smartphone-native premise only pays off if your customers actually contact you from a mobile app you control; organisations whose volume arrives by inbound telephone number from landlines and desktop web get little benefit from the differentiating features.
  • UJET is materially smaller than NICE, Genesys and Five9, so the partner and consultancy ecosystem for complex integrations, custom reporting and specialist routing design is thinner, and niche requirements more often become professional services line items.
  • UJET sold its own professional services business unit to Onix in July 2025, so implementation and services delivery on a new contract may run through a third party rather than the vendor itself, which changes who is accountable when a deployment slips.

Pricing, plan by plan

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

UJET

$65/month
  • Basic$65/month
    • Voice
    • Agent workspace
    • Standard routing
  • Digital$69/month
    • Digital channels
    • Agent workspace
    • Routing
  • Pro$99/month
    • Everything in Basic
    • Advanced routing
    • Advanced reporting
  • Enterprise$120/month
    • Everything in Pro
    • Enterprise security controls
    • SSO

Which should you pick?

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Choose UJET if

  • You need smartphone-native channels.
  • You work on Web, iOS, Android, API.
  • You also want omnichannel routing.
UJET review

Questions people ask

Is Slimchat or UJET better?
Neither clearly leads. Slimchat starts at Free and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Slimchat or UJET?
Slimchat has a free tier; the other does not. Paid plans start at Free for Slimchat and $65/month for UJET.
Does Slimchat or UJET run on more platforms?
Slimchat runs on Web, Mobile responsive. UJET runs on Web, iOS, Android, API.
Can I use Slimchat for free?
Yes. Slimchat has a free tier, so you can try it without paying. UJET starts at $65/month.
What is Slimchat best used for?
Slimchat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what UJET is typically brought in for.
What can Slimchat do that UJET cannot?
Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

Answered from the vendors’ own pages

UJET: Is UJET the same product as Google Cloud Contact Center AI Platform?

Effectively yes at the platform layer. Google resells UJET technology under its own brand, which is why Dialogflow integration is native rather than bolted on.

UJET: What does a realistic omnichannel seat cost?

Add the channel add-ons to the tier price. Pro at 99 USD plus chat, email, SMS and social at 10 USD each is 139 USD per seat per month before any AI or workforce management.

UJET: Does UJET include workforce management?

No. It is a separate add-on at 30 USD per user per month, so many buyers pair UJET with a dedicated WFM tool instead.

UJET: How large a contact centre does it suit?

It is realistic from roughly 50 seats upward, and most commonly deployed in the 100 to 600 seat range rather than at several-thousand-seat scale.

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