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Software · head to head

Crazy Egg vs CustomerSuccessBox

Crazy Egg logo

Crazy Egg

Software

Website optimization with heatmaps

From
$29/month
Rated
-
Full reviewWebsite
C

CustomerSuccessBox

Software

AI-Powered Customer Success for B2B SaaS

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly; CustomerSuccessBox the vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free
  • They diverge on capability: Crazy Egg covers Heatmaps, CustomerSuccessBox covers AI health prediction.

Where they differ

Only the attributes on which Crazy Egg and CustomerSuccessBox actually diverge.

Attributes where Crazy Egg and CustomerSuccessBox differ
AttributeCrazy EggCustomerSuccessBox
Starting price$29/month$499/month
Pricing modelUnknownsubscription
PlatformsWeb, APIWeb
Founded20062018

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crazy Egg

  • Heatmaps
  • Scrollmaps
  • Confetti Reports
  • A/B Testing
  • Session Recordings
  • Google Analytics
  • Shopify
  • WordPress

Only in CustomerSuccessBox

  • AI health prediction
  • Product adoption tracking
  • Renewal forecasting
  • Playbooks
  • Customer journey mapping
  • Salesforce
  • Intercom
  • Freshdesk

Both cover

  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crazy Egg

  • Click, scroll and move heatmaps on a pagenot CustomerSuccessBox
  • Session recordings to see where visitors strugglenot CustomerSuccessBox
  • A/B testing page variantsnot CustomerSuccessBox
  • Snapshot reports comparing behaviour over timenot CustomerSuccessBox

CustomerSuccessBox

  • Customer Successnot Crazy Egg
  • Ai Powerednot Crazy Egg
  • B2b Saasnot Crazy Egg

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crazy Egg

  • The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • All plans are billed annually rather than monthly
  • There is no free tier, only a trial
  • Reaching 500,000 pageviews means the Pro plan at $249 a month

CustomerSuccessBox

  • The vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free

Pricing, plan by plan

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

CustomerSuccessBox

$499/month
  • Growth$499/month
    • AI health scores
    • Playbooks
    • Basic analytics
  • Enterprise$999/month
    • Advanced AI
    • Custom models
    • Premium support

Which should you pick?

Choose Crazy Egg if

  • You need heatmaps.
  • You work on Web, API.
  • You also want scrollmaps.
Crazy Egg review

Choose CustomerSuccessBox if

  • You need ai health prediction.
  • You also want product adoption tracking.
CustomerSuccessBox review

Questions people ask

Is Crazy Egg or CustomerSuccessBox better?
Neither clearly leads. Crazy Egg starts at $29/month and CustomerSuccessBox at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crazy Egg or CustomerSuccessBox?
Crazy Egg starts at $29/month and CustomerSuccessBox at $499/month.
Does Crazy Egg or CustomerSuccessBox run on more platforms?
Crazy Egg runs on Web, API. CustomerSuccessBox runs on Web.
What is Crazy Egg best used for?
Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what CustomerSuccessBox is typically brought in for.
What can Crazy Egg do that CustomerSuccessBox cannot?
Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing. CustomerSuccessBox covers AI health prediction, Product adoption tracking, Renewal forecasting, Playbooks. Both handle HubSpot, Web support.

Answered from the vendors’ own pages

Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source
Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source
Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source
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