Softwr

Customer Success · head to head

ChurnZero vs Crazy Egg

ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
Crazy Egg logo

Crazy Egg

Marketing & Analytics

Website optimization with heatmaps

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • They diverge on capability: ChurnZero covers Real-time alerts, Crazy Egg covers Heatmaps.

Where they differ

Only the attributes on which ChurnZero and Crazy Egg actually diverge.

Attributes where ChurnZero and Crazy Egg differ
AttributeChurnZeroCrazy Egg
Starting priceOn request$29/month
PlatformsWebWeb, API
CategoryCustomer SuccessMarketing & Analytics
Founded20152006

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • Slack
  • Intercom

Only in Crazy Egg

  • Heatmaps
  • Scrollmaps
  • Confetti Reports
  • A/B Testing
  • Session Recordings
  • Google Analytics
  • Shopify
  • WordPress

Both cover

  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Crazy Egg
  • Customer health scoring and proactive risk detectionnot Crazy Egg
  • Automated customer engagement through AI agentsnot Crazy Egg
  • Customer renewal forecastingnot Crazy Egg
  • NPS and satisfaction surveysnot Crazy Egg
  • Multi-platform customer communication and collaborationnot Crazy Egg

Crazy Egg

  • Click, scroll and move heatmaps on a pagenot ChurnZero
  • Session recordings to see where visitors strugglenot ChurnZero
  • A/B testing page variantsnot ChurnZero
  • Snapshot reports comparing behaviour over timenot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Crazy Egg

  • The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • All plans are billed annually rather than monthly
  • There is no free tier, only a trial
  • Reaching 500,000 pageviews means the Pro plan at $249 a month

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Crazy Egg if

  • You need heatmaps.
  • You work on Web, API.
  • You also want scrollmaps.
Crazy Egg review

Questions people ask

Is ChurnZero or Crazy Egg better?
Neither clearly leads. ChurnZero starts at On request and Crazy Egg at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Crazy Egg?
ChurnZero starts at On request and Crazy Egg at $29/month.
Does ChurnZero or Crazy Egg run on more platforms?
ChurnZero runs on Web. Crazy Egg runs on Web, API.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Crazy Egg is typically brought in for.
What can ChurnZero do that Crazy Egg cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing. Both handle HubSpot, Web support.

Answered from the vendors’ own pages

Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source
Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source
Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on ChurnZero

More on Crazy Egg

Keep looking

Other head to heads