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Software · head to head

SupportBee vs Yellow.ai

SupportBee logo

SupportBee

Software

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: SupportBee covers Shared inbox, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which SupportBee and Yellow.ai actually diverge.

Attributes where SupportBee and Yellow.ai differ
AttributeSupportBeeYellow.ai
Starting price$13/monthOn request
Pricing modelUnknownsubscription
PlatformsWeb, Mobile BrowserWeb, Mobile, Messaging apps, Voice assistants
Founded20102016

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SupportBee

  • Email supportnot Yellow.ai
  • Ticket managementnot Yellow.ai
  • Team collaborationnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot SupportBee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is SupportBee or Yellow.ai better?
Neither clearly leads. SupportBee starts at $13/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SupportBee or Yellow.ai?
SupportBee starts at $13/month and Yellow.ai at On request.
Does SupportBee or Yellow.ai run on more platforms?
SupportBee runs on Web, Mobile Browser. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is SupportBee best used for?
SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Yellow.ai is typically brought in for.
What can SupportBee do that Yellow.ai cannot?
SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Slack, Web support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

More on SupportBee

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