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Software · head to head

8x8 Contact Center vs TeamViewer

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
TeamViewer logo

TeamViewer

Software

Remote access and support software from Germany, used for connecting to computers anywhere

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; TeamViewer pricing page gates all figures behind plan selection with no listed price for its Teams and Tensor Enterprise tiers, which are described as a fully customized license requiring sales contact

Where they differ

Only the attributes on which 8x8 Contact Center and TeamViewer actually diverge.

Attributes where 8x8 Contact Center and TeamViewer differ
Attribute8x8 Contact CenterTeamViewer
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in TeamViewer

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot TeamViewer
  • Contact centernot TeamViewer
  • Remote worknot TeamViewer
  • Customer supportnot TeamViewer

TeamViewer

No use cases recorded yet. See the TeamViewer review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

TeamViewer

  • Pricing page gates all figures behind plan selection with no listed price for its Teams and Tensor Enterprise tiers, which are described as a fully customized license requiring sales contact
  • Add-on modules (Asset Management, Endpoint Protection, Device Monitoring, Assist AR Lite, Mobile Device Management) are sold separately from the core license, only offered with a 30-day free trial before charges apply

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

TeamViewer

On request

No published plan breakdown. See the TeamViewer review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose TeamViewer if

Nothing in the data separates TeamViewer from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

TeamViewer review

Questions people ask

Is 8x8 Contact Center or TeamViewer better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and TeamViewer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or TeamViewer?
8x8 Contact Center starts at $85/month and TeamViewer at On request.
Does 8x8 Contact Center or TeamViewer run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. TeamViewer runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what TeamViewer is typically brought in for.
What can 8x8 Contact Center do that TeamViewer cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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Related pages

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