Softwr

Software · head to head

DelightChat vs Loom

DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: DelightChat covers Unified inbox, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which DelightChat and Loom actually diverge.

Attributes where DelightChat and Loom differ
AttributeDelightChatLoom
Starting price$29/monthFree
Pricing modelUnknownfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20202015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Loom
  • WhatsApp marketingnot Loom
  • Order inquiriesnot Loom
  • Social commercenot Loom

Loom

  • Asynchronous video communication and screen recordingnot DelightChat
  • Product demonstrations and tutorialsnot DelightChat
  • Meeting transcription and documentationnot DelightChat
  • Team communication and knowledge sharingnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is DelightChat or Loom better?
Neither clearly leads. DelightChat starts at $29/month and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Loom?
Loom has a free tier; the other does not. Paid plans start at $29/month for DelightChat and Free for Loom.
Does DelightChat or Loom run on more platforms?
DelightChat runs on Web, Ios, Android. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Loom is typically brought in for.
What can DelightChat do that Loom cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle GDPR.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on DelightChat

More on Loom

Keep looking

Other head to heads