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Software · head to head

8x8 Contact Center vs Chanty

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Chanty logo

Chanty

Software

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chanty has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Chanty free plan caps at 5 team members

Where they differ

Only the attributes on which 8x8 Contact Center and Chanty actually diverge.

Attributes where 8x8 Contact Center and Chanty differ
Attribute8x8 Contact CenterChanty
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Chanty

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Chanty
  • Contact centernot Chanty
  • Remote worknot Chanty
  • Customer supportnot Chanty

Chanty

No use cases recorded yet. See the Chanty review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Chanty

Free

No published plan breakdown. See the Chanty review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Chanty if

  • You want to start without paying.
Chanty review

Questions people ask

Is 8x8 Contact Center or Chanty better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Chanty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Chanty?
Chanty has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Chanty.
Does 8x8 Contact Center or Chanty run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Chanty runs on Web.
Can I use Chanty for free?
Yes. Chanty has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Chanty is typically brought in for.
What can 8x8 Contact Center do that Chanty cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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