Softwr

Customer Support · head to head

Front vs Loom

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Loom logo

Loom

All industries

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: Front covers Shared inbox, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which Front and Loom actually diverge.

Attributes where Front and Loom differ
AttributeFrontLoom
Starting price$25/month per seatFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsCloud-based SaaSWeb
CategoryCustomer SupportAll industries
Founded20132015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR
  • SSO

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Loom
  • Enterprises using AI to resolve complex multi-step customer requestsnot Loom

Loom

  • Asynchronous video communication and screen recordingnot Front
  • Product demonstrations and tutorialsnot Front
  • Meeting transcription and documentationnot Front
  • Team communication and knowledge sharingnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is Front or Loom better?
Neither clearly leads. Front starts at $25/month per seat and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Loom?
Loom has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Loom.
Does Front or Loom run on more platforms?
Front runs on Cloud-based SaaS. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Loom is typically brought in for.
What can Front do that Loom cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Slack, Jira, SOC2, GDPR.
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Related pages

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