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Software · head to head

8x8 Contact Center vs Grasshopper

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Grasshopper logo

Grasshopper

Software

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries

Where they differ

Only the attributes on which 8x8 Contact Center and Grasshopper actually diverge.

Attributes where 8x8 Contact Center and Grasshopper differ
Attribute8x8 Contact CenterGrasshopper
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded1987Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Grasshopper

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Grasshopper
  • Contact centernot Grasshopper
  • Remote worknot Grasshopper
  • Customer supportnot Grasshopper

Grasshopper

No use cases recorded yet. See the Grasshopper review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Grasshopper if

Nothing in the data separates Grasshopper from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

Grasshopper review

Questions people ask

Is 8x8 Contact Center or Grasshopper better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Grasshopper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Grasshopper?
8x8 Contact Center starts at $85/month and Grasshopper at On request.
Does 8x8 Contact Center or Grasshopper run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Grasshopper runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Grasshopper is typically brought in for.
What can 8x8 Contact Center do that Grasshopper cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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