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Software · head to head

8x8 Contact Center vs Signal

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Signal logo

Signal

Software

Speak Freely

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Signal has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Signal signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account
  • They diverge on capability: 8x8 Contact Center covers Voice, Signal covers End-to-end encryption.

Where they differ

Only the attributes on which 8x8 Contact Center and Signal actually diverge.

Attributes where 8x8 Contact Center and Signal differ
Attribute8x8 Contact CenterSignal
Starting price$85/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWindows, Macos, Linux, Ios, Android
Founded19872010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Signal

  • End-to-end encryption
  • Disappearing messages
  • Screen security
  • Group chats
  • Voice calls
  • Video calls
  • File sharing
  • No data collection

Both cover

  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Signal
  • Contact centernot Signal
  • Remote worknot Signal
  • Customer supportnot Signal

Signal

  • Private messagingnot 8x8 Contact Center
  • Secure group communicationnot 8x8 Contact Center
  • Confidential conversationsnot 8x8 Contact Center
  • Journalism communicationnot 8x8 Contact Center
  • Family messagingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Signal

  • Signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Signal

Free
  • FreeFree
    • End-to-end encrypted messaging
    • Voice and video calls
    • Group chats

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Signal if

  • You need end-to-end encryption.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want disappearing messages.
Signal review

Questions people ask

Is 8x8 Contact Center or Signal better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Signal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Signal?
Signal has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Signal.
Does 8x8 Contact Center or Signal run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Signal runs on Windows, Macos, Linux, Ios, Android.
Can I use Signal for free?
Yes. Signal has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Signal is typically brought in for.
What can 8x8 Contact Center do that Signal cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Signal covers End-to-end encryption, Disappearing messages, Screen security, Group chats. Both handle Ios support, Android support.
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