Softwr

Customer Support · head to head

8x8 Contact Center vs Textline

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
T

Textline

Communication & Collaboration

Business texting for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Textline outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Where they differ

Only the attributes on which 8x8 Contact Center and Textline actually diverge.

Attributes where 8x8 Contact Center and Textline differ
Attribute8x8 Contact CenterTextline
Starting price$85/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportCommunication & Collaboration
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Textline

Nothing recorded that 8x8 Contact Center does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Textline
  • Contact centernot Textline
  • Remote worknot Textline
  • Customer supportnot Textline

Textline

No use cases recorded yet. See the Textline review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Textline

  • Outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Textline

On request

No published plan breakdown. See the Textline review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Textline if

Nothing in the data separates Textline from 8x8 Contact Center on the points above - pick on price and on how each one feels to use.

Textline review

Questions people ask

Is 8x8 Contact Center or Textline better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Textline at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Textline?
8x8 Contact Center starts at $85/month and Textline at On request.
Does 8x8 Contact Center or Textline run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Textline runs on Web.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Textline is typically brought in for.
What can 8x8 Contact Center do that Textline cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD.
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Related pages

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