Softwr

Software · head to head

HappyFox vs Loom

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: HappyFox covers Ticketing, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which HappyFox and Loom actually diverge.

Attributes where HappyFox and Loom differ
AttributeHappyFoxLoom
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20122015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Loom
  • Managing internal and customer support requests in one queuenot Loom

Loom

  • Asynchronous video communication and screen recordingnot HappyFox
  • Product demonstrations and tutorialsnot HappyFox
  • Meeting transcription and documentationnot HappyFox
  • Team communication and knowledge sharingnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is HappyFox or Loom better?
Neither clearly leads. HappyFox starts at $29/month and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Loom?
Loom has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Loom.
Does HappyFox or Loom run on more platforms?
HappyFox runs on Web, Ios, Android. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Loom is typically brought in for.
What can HappyFox do that Loom cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Slack, Jira, SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on HappyFox

More on Loom

Keep looking

Other head to heads