Softwr

Customer Support · head to head

8x8 Contact Center vs Lark

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Lark logo

Lark

Communication & Collaboration

The super app for team collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Lark has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Lark lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.
  • They diverge on capability: 8x8 Contact Center covers Voice, Lark covers Team messaging.

Where they differ

Only the attributes on which 8x8 Contact Center and Lark actually diverge.

Attributes where 8x8 Contact Center and Lark differ
Attribute8x8 Contact CenterLark
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows, Macos, Linux, Ios, Android
CategoryCustomer SupportCommunication & Collaboration
Founded19872019

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Lark

  • Team messaging
  • Video conferencing
  • Collaborative docs
  • Cloud storage
  • Calendar
  • Jira
  • GitHub
  • Google Workspace

Both cover

  • Salesforce
  • SOC2
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Lark
  • Contact centernot Lark
  • Remote worknot Lark
  • Customer supportnot Lark

Lark

  • Team communicationnot 8x8 Contact Center
  • Document collaborationnot 8x8 Contact Center
  • Project managementnot 8x8 Contact Center
  • Company intranetnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Lark

  • Lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Lark

Free
  • StarterFree
    • Up to 50 users
    • 100GB storage
    • Unlimited messaging
  • Pro$12/month
    • Unlimited users
    • 1TB storage per user
    • 24-hour meetings
  • Enterprise$20/month
    • SSO/SAML
    • eDiscovery
    • Custom retention

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Lark if

  • You need team messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want video conferencing.
Lark review

Questions people ask

Is 8x8 Contact Center or Lark better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Lark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Lark?
Lark has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Lark.
Does 8x8 Contact Center or Lark run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Lark runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Lark for free?
Yes. Lark has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Lark is typically brought in for.
What can 8x8 Contact Center do that Lark cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Lark covers Team messaging, Video conferencing, Collaborative docs, Cloud storage. Both handle Salesforce, SOC2, Web support, Ios support.
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