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Software · head to head

8x8 Contact Center vs Impact

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Impact logo

Impact

Software

Partnership automation platform for modern businesses

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Impact onboarding takes 60-120 days, creating long delays before partner programs go live
  • They diverge on capability: 8x8 Contact Center covers Voice, Impact covers Partner discovery.

Where they differ

Only the attributes on which 8x8 Contact Center and Impact actually diverge.

Attributes where 8x8 Contact Center and Impact differ
Attribute8x8 Contact CenterImpact
Starting price$85/month$30/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile
Founded19872008

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Impact

  • Partner discovery
  • Contract automation
  • Cross-device tracking
  • Fraud protection
  • Performance optimization
  • Shopify
  • Marketo
  • Mobile support

Both cover

  • Salesforce
  • HubSpot
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Impact
  • Contact centernot Impact
  • Remote worknot Impact
  • Customer supportnot Impact

Impact

  • affiliate marketing managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Impact

  • Onboarding takes 60-120 days, creating long delays before partner programs go live
  • Pricing is opaque for enterprise plans, requiring direct sales negotiations
  • Limited native partner messaging and bulk communication features, requiring third-party tools like SendGrid
  • Customer support is slow and contractually focused, with reported issues and complaints going unresolved
  • Menu bar is complicated with settings buried several levels down, making navigation difficult for basic configuration tasks

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Impact

$30/month
  • Starter$30/month

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Impact if

  • You need partner discovery.
  • You work on Web, Mobile.
  • You also want contract automation.
Impact review

Questions people ask

Is 8x8 Contact Center or Impact better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Impact at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Impact?
8x8 Contact Center starts at $85/month and Impact at $30/month.
Does 8x8 Contact Center or Impact run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Impact runs on Web, Mobile.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Impact is typically brought in for.
What can 8x8 Contact Center do that Impact cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Impact covers Partner discovery, Contract automation, Cross-device tracking, Fraud protection. Both handle Salesforce, HubSpot, Web support, Ios support.

Answered from the vendors’ own pages

Impact: What is Impact.com?

Impact.com is a partnership automation platform that helps brands, publishers, and agencies manage affiliate programs, influencer relationships, and strategic partnerships. It serves as a unified platform for tracking, reporting, and managing partner performance.

Source
Impact: What are Impact's pricing plans?

Impact offers tiered pricing: Starter plan at $30/month, Essential plan with custom pricing, and Pro plan with pricing available upon request. Publishers use the platform free but must be approved. Pricing varies by features and transaction volume.

Source
Impact: How many partners are in Impact's marketplace?

Impact's Partner Marketplace includes approximately 90,000 partners including affiliates, influencers, mobile app publishers, and strategic alliance partners.

Source
Impact: Which platforms does Impact integrate with?

Impact integrates with e-commerce platforms including Shopify, WooCommerce, BigCommerce, and Adobe Commerce. It also supports API integrations and connects with marketing and CRM tools.

Source
Impact: How long is the onboarding process?

Impact's standard onboarding process takes 60-120 days, which is a known limitation for brands seeking quick implementation.

Source
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Related pages

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