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Customer Support · head to head

Customerly vs GrowSurf

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
GrowSurf logo

GrowSurf

Customer Support

Referral software for tech companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; GrowSurf startup tier limited to 1 referral program
  • They diverge on capability: Customerly covers Live chat, GrowSurf covers Referral tracking.

Where they differ

Only the attributes on which Customerly and GrowSurf actually diverge.

Attributes where Customerly and GrowSurf differ
AttributeCustomerlyGrowSurf
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportUnknown
Founded20152017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in GrowSurf

  • Referral tracking
  • Automated rewards
  • Fraud detection
  • Custom branding
  • Developer API
  • HubSpot
  • Salesforce
  • Intercom

Both cover

  • Segment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot GrowSurf
  • Lead generationnot GrowSurf
  • Email marketingnot GrowSurf
  • Customer feedbacknot GrowSurf

GrowSurf

  • Launching customer referral programs without engineering overheadnot Customerly
  • White-label referral systems matching brand appearancenot Customerly
  • AI-powered reward suggestions and promotional copy generationnot Customerly
  • Integrations with Zapier, Stripe, HubSpot, Slack, PayPal, Salesforcenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

GrowSurf

  • Startup tier limited to 1 referral program
  • Startup and Business tiers include only email support, not real-time
  • Requires upgrade to Business tier for custom referral portal domain
  • Custom tier requires 25,000+ participants and quote-based pricing

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

GrowSurf

Free

No published plan breakdown. See the GrowSurf review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose GrowSurf if

  • You need referral tracking.
  • You want to start without paying.
  • You also want automated rewards.
GrowSurf review

Questions people ask

Is Customerly or GrowSurf better?
Neither clearly leads. Customerly starts at Free and GrowSurf at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or GrowSurf?
Customerly starts at Free and GrowSurf at Free.
Does Customerly or GrowSurf run on more platforms?
Customerly runs on Web, Ios, Android. GrowSurf runs on Web.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what GrowSurf is typically brought in for.
What can Customerly do that GrowSurf cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. GrowSurf covers Referral tracking, Automated rewards, Fraud detection, Custom branding. Both handle Segment, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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