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Software · head to head

Freshservice vs GrowSurf

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
GrowSurf logo

GrowSurf

Software

Referral software for tech companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only GrowSurf has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; GrowSurf startup tier limited to 1 referral program
  • They diverge on capability: Freshservice covers Incident management, GrowSurf covers Referral tracking.

Where they differ

Only the attributes on which Freshservice and GrowSurf actually diverge.

Attributes where Freshservice and GrowSurf differ
AttributeFreshserviceGrowSurf
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20102017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in GrowSurf

  • Referral tracking
  • Automated rewards
  • Fraud detection
  • Custom branding
  • Developer API
  • HubSpot
  • Salesforce
  • Intercom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot GrowSurf
  • Asset management and change control for IT teamsnot GrowSurf

GrowSurf

  • Launching customer referral programs without engineering overheadnot Freshservice
  • White-label referral systems matching brand appearancenot Freshservice
  • AI-powered reward suggestions and promotional copy generationnot Freshservice
  • Integrations with Zapier, Stripe, HubSpot, Slack, PayPal, Salesforcenot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

GrowSurf

  • Startup tier limited to 1 referral program
  • Startup and Business tiers include only email support, not real-time
  • Requires upgrade to Business tier for custom referral portal domain
  • Custom tier requires 25,000+ participants and quote-based pricing

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

GrowSurf

Free

No published plan breakdown. See the GrowSurf review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose GrowSurf if

  • You need referral tracking.
  • You want to start without paying.
  • You also want automated rewards.
GrowSurf review

Questions people ask

Is Freshservice or GrowSurf better?
Neither clearly leads. Freshservice starts at $19/month and GrowSurf at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or GrowSurf?
GrowSurf has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for GrowSurf.
Does Freshservice or GrowSurf run on more platforms?
Freshservice runs on Web, Ios, Android. GrowSurf runs on Web.
Can I use GrowSurf for free?
Yes. GrowSurf has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what GrowSurf is typically brought in for.
What can Freshservice do that GrowSurf cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. GrowSurf covers Referral tracking, Automated rewards, Fraud detection, Custom branding. Both handle Web support.
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