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Software · head to head

Clockwise vs Freshservice

C

Clockwise

Software

Intelligent calendar management for teams

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockwise has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockwise service discontinued and shut down on March 27, 2026; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Clockwise covers Focus Time protection, Freshservice covers Incident management.

Where they differ

Only the attributes on which Clockwise and Freshservice actually diverge.

Attributes where Clockwise and Freshservice differ
AttributeClockwiseFreshservice
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20162010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockwise

  • Focus Time protection
  • Meeting optimization
  • Scheduling links
  • Team analytics
  • Conflict resolution
  • Google Calendar
  • Zoom
  • Asana

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Clockwise

  • Schedulingnot Freshservice
  • Appointment bookingnot Freshservice
  • Time trackingnot Freshservice
  • Resource managementnot Freshservice
  • Team coordinationnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Clockwise
  • Asset management and change control for IT teamsnot Clockwise

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockwise

  • Service discontinued and shut down on March 27, 2026
  • All user data was deleted upon shutdown
  • Integration with Asana was removed during product lifecycle

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Clockwise

Free
  • FreeFree
    • Focus Time
    • Meeting optimization
    • Personal analytics
  • Teams$6.75/month
    • Team analytics
    • Flexible meetings
    • Admin controls

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Clockwise if

  • You need focus time protection.
  • You want to start without paying.
  • You also want meeting optimization.
Clockwise review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Clockwise or Freshservice better?
Neither clearly leads. Clockwise starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockwise or Freshservice?
Clockwise has a free tier; the other does not. Paid plans start at Free for Clockwise and $19/month for Freshservice.
Does Clockwise or Freshservice run on more platforms?
Clockwise runs on Web. Freshservice runs on Web, Ios, Android.
Can I use Clockwise for free?
Yes. Clockwise has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Clockwise best used for?
Clockwise is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Freshservice is typically brought in for.
What can Clockwise do that Freshservice cannot?
Clockwise covers Focus Time protection, Meeting optimization, Scheduling links, Team analytics. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack, Web support.

Answered from the vendors’ own pages

Clockwise: What happened to Clockwise?

Clockwise was acquired by Salesforce and shut down on March 27, 2026. The company announced the team was joining Salesforce to work on Agentforce. User data was deleted and prorated refunds were issued to paying customers.

Source
Clockwise: What integrations did Clockwise support?

Clockwise integrated with Google Calendar, Microsoft Outlook, Slack, and previously Asana (though this integration was discontinued).

Source
Clockwise: What were Clockwise's key features?

Clockwise offered AI-powered focus time protection, automatic meeting buffers, Slack status sync, smart lunch breaks, and team calendar synchronization to optimize schedules and prevent burnout.

Source
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Related pages

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