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Software · head to head

Bonusly vs Freshservice

Bonusly logo

Bonusly

Software

Employee recognition that builds culture

From
$3/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bonusly the free plan is capped at 8 users; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Bonusly covers Peer-to-peer recognition, Freshservice covers Incident management.

Where they differ

Only the attributes on which Bonusly and Freshservice actually diverge.

Attributes where Bonusly and Freshservice differ
AttributeBonuslyFreshservice
Starting price$3/month$19/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20122010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bonusly

  • Peer-to-peer recognition
  • Points-based rewards
  • Manager awards
  • Reward catalog
  • Automated milestones
  • Public recognition feed
  • Analytics & insights
  • Custom company values

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • AWS
  • Azure

Both cover

  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Bonusly

  • Peer-to-peer recognition with points employees give each othernot Freshservice
  • Redeeming points for gift cards and rewardsnot Freshservice
  • Recognition inside Slack or Microsoft Teamsnot Freshservice
  • Tracking recognition patterns across teamsnot Freshservice
  • Company-wide awards programmes on the top tiernot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Bonusly
  • Asset management and change control for IT teamsnot Bonusly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bonusly

  • The free plan is capped at 8 users
  • Reward funding is separate from the subscription: a $10 gift card costs $10 on top of the per-user fee
  • The Bizy AI assistant costs $2 per user per month more, at $5 against $3
  • SAML single sign-on, awards programmes and a dedicated success manager are on the quote-only Organization tier
  • Advanced analytics and automations start at the Team tier

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Bonusly

$3/month
  • Core$3/month
    • Peer-to-peer recognition
    • Points-based rewards
    • Reward catalog
  • Pro$5/month
    • Everything in Core
    • Manager awards
    • Automated milestones
  • Custom$undefined/month
    • Everything in Pro
    • Custom rewards
    • API access

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Bonusly if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want points-based rewards.
Bonusly review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Bonusly or Freshservice better?
Neither clearly leads. Bonusly starts at $3/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bonusly or Freshservice?
Bonusly starts at $3/month and Freshservice at $19/month.
Does Bonusly or Freshservice run on more platforms?
Bonusly runs on Web, Ios, Android, Api. Freshservice runs on Web, Ios, Android.
What is Bonusly best used for?
Bonusly is most often used for peer-to-peer recognition with points employees give each other, redeeming points for gift cards and rewards, recognition inside slack or microsoft teams, tracking recognition patterns across teams. Of those, peer-to-peer recognition with points employees give each other and redeeming points for gift cards and rewards are not what Freshservice is typically brought in for.
What can Bonusly do that Freshservice cannot?
Bonusly covers Peer-to-peer recognition, Points-based rewards, Manager awards, Reward catalog. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack, Microsoft Teams, SOC2, GDPR.
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