Softwr

HR & Recruiting · head to head

Bonusly vs Jira Service Management

Bonusly logo

Bonusly

HR & Recruiting

Employee recognition that builds culture

From
$3/month
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bonusly the free plan is capped at 8 users; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Bonusly covers Peer-to-peer recognition, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Bonusly and Jira Service Management actually diverge.

Attributes where Bonusly and Jira Service Management differ
AttributeBonuslyJira Service Management
Starting price$3/monthFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryHR & RecruitingCustomer Support
Founded20122002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bonusly

  • Peer-to-peer recognition
  • Points-based rewards
  • Manager awards
  • Reward catalog
  • Automated milestones
  • Public recognition feed
  • Analytics & insights
  • Custom company values

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Bonusly

  • Peer-to-peer recognition with points employees give each othernot Jira Service Management
  • Redeeming points for gift cards and rewardsnot Jira Service Management
  • Recognition inside Slack or Microsoft Teamsnot Jira Service Management
  • Tracking recognition patterns across teamsnot Jira Service Management
  • Company-wide awards programmes on the top tiernot Jira Service Management

Jira Service Management

  • IT service managementnot Bonusly
  • Incident responsenot Bonusly
  • Change managementnot Bonusly
  • Asset trackingnot Bonusly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bonusly

  • The free plan is capped at 8 users
  • Reward funding is separate from the subscription: a $10 gift card costs $10 on top of the per-user fee
  • The Bizy AI assistant costs $2 per user per month more, at $5 against $3
  • SAML single sign-on, awards programmes and a dedicated success manager are on the quote-only Organization tier
  • Advanced analytics and automations start at the Team tier

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Bonusly

$3/month
  • Core$3/month
    • Peer-to-peer recognition
    • Points-based rewards
    • Reward catalog
  • Pro$5/month
    • Everything in Core
    • Manager awards
    • Automated milestones
  • Custom$undefined/month
    • Everything in Pro
    • Custom rewards
    • API access

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Bonusly if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want points-based rewards.
Bonusly review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Bonusly or Jira Service Management better?
Neither clearly leads. Bonusly starts at $3/month and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bonusly or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $3/month for Bonusly and Free for Jira Service Management.
Does Bonusly or Jira Service Management run on more platforms?
Bonusly runs on Web, Ios, Android, Api. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Bonusly starts at $3/month.
What is Bonusly best used for?
Bonusly is most often used for peer-to-peer recognition with points employees give each other, redeeming points for gift cards and rewards, recognition inside slack or microsoft teams, tracking recognition patterns across teams. Of those, peer-to-peer recognition with points employees give each other and redeeming points for gift cards and rewards are not what Jira Service Management is typically brought in for.
What can Bonusly do that Jira Service Management cannot?
Bonusly covers Peer-to-peer recognition, Points-based rewards, Manager awards, Reward catalog. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, SOC2, GDPR.
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