Softwr

HR & Recruiting · head to head

Bonusly vs Groove

Bonusly logo

Bonusly

HR & Recruiting

Employee recognition that builds culture

From
$3/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bonusly the free plan is capped at 8 users; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Bonusly covers Peer-to-peer recognition, Groove covers Shared inbox.

Where they differ

Only the attributes on which Bonusly and Groove actually diverge.

Attributes where Bonusly and Groove differ
AttributeBonuslyGroove
Starting price$3/month$12/month
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryHR & RecruitingCustomer Support
Founded20122011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bonusly

  • Peer-to-peer recognition
  • Points-based rewards
  • Manager awards
  • Reward catalog
  • Automated milestones
  • Public recognition feed
  • Analytics & insights
  • Custom company values

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Trello

Both cover

  • Slack
  • Zapier
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Bonusly

  • Peer-to-peer recognition with points employees give each othernot Groove
  • Redeeming points for gift cards and rewardsnot Groove
  • Recognition inside Slack or Microsoft Teamsnot Groove
  • Tracking recognition patterns across teamsnot Groove
  • Company-wide awards programmes on the top tiernot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Bonusly
  • Handling email, chat and messaging support in one queuenot Bonusly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bonusly

  • The free plan is capped at 8 users
  • Reward funding is separate from the subscription: a $10 gift card costs $10 on top of the per-user fee
  • The Bizy AI assistant costs $2 per user per month more, at $5 against $3
  • SAML single sign-on, awards programmes and a dedicated success manager are on the quote-only Organization tier
  • Advanced analytics and automations start at the Team tier

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Bonusly

$3/month
  • Core$3/month
    • Peer-to-peer recognition
    • Points-based rewards
    • Reward catalog
  • Pro$5/month
    • Everything in Core
    • Manager awards
    • Automated milestones
  • Custom$undefined/month
    • Everything in Pro
    • Custom rewards
    • API access

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Bonusly if

  • You need peer-to-peer recognition.
  • You work on Web, Ios, Android, Api.
  • You also want points-based rewards.
Bonusly review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Bonusly or Groove better?
Neither clearly leads. Bonusly starts at $3/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bonusly or Groove?
Bonusly starts at $3/month and Groove at $12/month.
Does Bonusly or Groove run on more platforms?
Bonusly runs on Web, Ios, Android, Api. Groove runs on Web, Ios, Android.
What is Bonusly best used for?
Bonusly is most often used for peer-to-peer recognition with points employees give each other, redeeming points for gift cards and rewards, recognition inside slack or microsoft teams, tracking recognition patterns across teams. Of those, peer-to-peer recognition with points employees give each other and redeeming points for gift cards and rewards are not what Groove is typically brought in for.
What can Bonusly do that Groove cannot?
Bonusly covers Peer-to-peer recognition, Points-based rewards, Manager awards, Reward catalog. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Slack, Zapier, GDPR.
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