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Software · head to head

Basecamp vs HappyFox

Basecamp logo

Basecamp

Software

Project management & team collaboration software

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Basecamp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Basecamp the free tier allows one project and 1 GB of storage; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Basecamp covers Message boards, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Basecamp and HappyFox actually diverge.

Attributes where Basecamp and HappyFox differ
AttributeBasecampHappyFox
Starting priceFree$29/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20042012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Basecamp

  • Message boards
  • To-do lists
  • Schedules
  • Documents & files
  • Group chat
  • Check-in questions
  • Hill Charts
  • Email forwards

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Microsoft Teams

Both cover

  • Slack
  • Zapier
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Basecamp

  • Project management for a small team in one placenot HappyFox
  • Message boards and chat alongside to-dosnot HappyFox
  • Client collaboration, since guests are not chargednot HappyFox
  • Flat-rate project management for a larger team on Pro Unlimitednot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Basecamp
  • Managing internal and customer support requests in one queuenot Basecamp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Basecamp

  • The free tier allows one project and 1 GB of storage
  • Pro is $15 per user per month, so cost scales with headcount unlike the flat Pro Unlimited at $299 a month billed annually
  • Storage beyond the plan costs $50 a month per additional terabyte
  • Timesheet and the Admin Pro Pack are paid upgrades on Pro and only bundled with Pro Unlimited

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Basecamp

Free

No published plan breakdown. See the Basecamp review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Basecamp if

  • You need message boards.
  • You want to start without paying.
  • You also want to-do lists.
Basecamp review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Basecamp or HappyFox better?
Neither clearly leads. Basecamp starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Basecamp or HappyFox?
Basecamp has a free tier; the other does not. Paid plans start at Free for Basecamp and $29/month for HappyFox.
Does Basecamp or HappyFox run on more platforms?
Basecamp runs on Web. HappyFox runs on Web, Ios, Android.
Can I use Basecamp for free?
Yes. Basecamp has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Basecamp best used for?
Basecamp is most often used for project management for a small team in one place, message boards and chat alongside to-dos, client collaboration, since guests are not charged, flat-rate project management for a larger team on pro unlimited. Of those, project management for a small team in one place and message boards and chat alongside to-dos are not what HappyFox is typically brought in for.
What can Basecamp do that HappyFox cannot?
Basecamp covers Message boards, To-do lists, Schedules, Documents & files. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Slack, Zapier, SOC2, GDPR.
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