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Akana vs Amazon Connect

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • They diverge on capability: Akana covers API Lifecycle Management, Amazon Connect covers Voice.

Where they differ

Only the attributes on which Akana and Amazon Connect actually diverge.

Attributes where Akana and Amazon Connect differ
AttributeAkanaAmazon Connect
Starting price$2500/monthlyFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsCloud, On-premise, HybridWeb
Founded20012006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Amazon Connect
  • Applying OAuth, JWT and SAML policies at the gatewaynot Amazon Connect
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Amazon Connect
  • Developer portal and API monetisationnot Amazon Connect
  • Monitoring API traffic and enforcing quotasnot Amazon Connect

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Akana
  • Voice, chat, email and SMS in one queuenot Akana
  • Conversational analytics and agent assistnot Akana
  • Outbound campaigns and automated contactnot Akana
  • Workforce scheduling for contact centre agentsnot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Questions people ask

Is Akana or Amazon Connect better?
Neither clearly leads. Akana starts at $2500/monthly and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Amazon Connect?
Amazon Connect has a free tier; the other does not. Paid plans start at $2500/monthly for Akana and Free for Amazon Connect.
Does Akana or Amazon Connect run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Amazon Connect runs on Web.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Akana starts at $2500/monthly.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Amazon Connect is typically brought in for.
What can Akana do that Amazon Connect cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics.
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