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Software · head to head

Akana vs Groove

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Akana covers API Lifecycle Management, Groove covers Shared inbox.

Where they differ

Only the attributes on which Akana and Groove actually diverge.

Attributes where Akana and Groove differ
AttributeAkanaGroove
Starting price$2500/monthly$12/month
PlatformsCloud, On-premise, HybridWeb, Ios, Android
Founded20012011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Groove
  • Applying OAuth, JWT and SAML policies at the gatewaynot Groove
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Groove
  • Developer portal and API monetisationnot Groove
  • Monitoring API traffic and enforcing quotasnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Akana
  • Handling email, chat and messaging support in one queuenot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Akana or Groove better?
Neither clearly leads. Akana starts at $2500/monthly and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Groove?
Akana starts at $2500/monthly and Groove at $12/month.
Does Akana or Groove run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Groove runs on Web, Ios, Android.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Groove is typically brought in for.
What can Akana do that Groove cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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