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Software · head to head

Akana vs Salesforce Service Cloud

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Akana covers API Lifecycle Management, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Akana and Salesforce Service Cloud actually diverge.

Attributes where Akana and Salesforce Service Cloud differ
AttributeAkanaSalesforce Service Cloud
Starting price$2500/monthly$25/month
PlatformsCloud, On-premise, HybridWeb, Ios, Android
Founded20011999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Salesforce Service Cloud
  • Applying OAuth, JWT and SAML policies at the gatewaynot Salesforce Service Cloud
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Salesforce Service Cloud
  • Developer portal and API monetisationnot Salesforce Service Cloud
  • Monitoring API traffic and enforcing quotasnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Akana
  • Field servicenot Akana
  • Self-service portalsnot Akana
  • AI-powered supportnot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Akana or Salesforce Service Cloud better?
Neither clearly leads. Akana starts at $2500/monthly and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Salesforce Service Cloud?
Akana starts at $2500/monthly and Salesforce Service Cloud at $25/month.
Does Akana or Salesforce Service Cloud run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Salesforce Service Cloud runs on Web, Ios, Android.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Salesforce Service Cloud is typically brought in for.
What can Akana do that Salesforce Service Cloud cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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