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Software · head to head

Akana vs HappyFox

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Akana covers API Lifecycle Management, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Akana and HappyFox actually diverge.

Attributes where Akana and HappyFox differ
AttributeAkanaHappyFox
Starting price$2500/monthly$29/month
PlatformsCloud, On-premise, HybridWeb, Ios, Android
Founded20012012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot HappyFox
  • Applying OAuth, JWT and SAML policies at the gatewaynot HappyFox
  • Running the same platform on-premises, in Kubernetes or across cloudsnot HappyFox
  • Developer portal and API monetisationnot HappyFox
  • Monitoring API traffic and enforcing quotasnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Akana
  • Managing internal and customer support requests in one queuenot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Akana or HappyFox better?
Neither clearly leads. Akana starts at $2500/monthly and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or HappyFox?
Akana starts at $2500/monthly and HappyFox at $29/month.
Does Akana or HappyFox run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. HappyFox runs on Web, Ios, Android.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what HappyFox is typically brought in for.
What can Akana do that HappyFox cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
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