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Software · head to head

Akana vs Gladly

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Akana covers API Lifecycle Management, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Akana and Gladly actually diverge.

Attributes where Akana and Gladly differ
AttributeAkanaGladly
Starting price$2500/monthly$180/month
PlatformsCloud, On-premise, HybridWeb, Ios, Android
Founded20012014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Gladly
  • Applying OAuth, JWT and SAML policies at the gatewaynot Gladly
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Gladly
  • Developer portal and API monetisationnot Gladly
  • Monitoring API traffic and enforcing quotasnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Akana
  • Handling support conversations across voice, messaging and emailnot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Akana or Gladly better?
Neither clearly leads. Akana starts at $2500/monthly and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Gladly?
Akana starts at $2500/monthly and Gladly at $180/month.
Does Akana or Gladly run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Gladly runs on Web, Ios, Android.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Gladly is typically brought in for.
What can Akana do that Gladly cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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