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Akana vs Jira Service Management

Akana logo

Akana

Software

Enterprise API lifecycle management platform

From
$2500/monthly
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akana owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Akana covers API Lifecycle Management, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Akana and Jira Service Management actually diverge.

Attributes where Akana and Jira Service Management differ
AttributeAkanaJira Service Management
Starting price$2500/monthlyFree
Free tierNoYes
PlatformsCloud, On-premise, HybridWeb, Ios, Android
Founded20012002

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akana

  • API Lifecycle Management
  • API Security
  • Governance Controls
  • OAuth
  • SAML
  • LDAP
  • Active Directory
  • Cloud support

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Akana

  • API lifecycle management across REST, SOAP and GraphQLnot Jira Service Management
  • Applying OAuth, JWT and SAML policies at the gatewaynot Jira Service Management
  • Running the same platform on-premises, in Kubernetes or across cloudsnot Jira Service Management
  • Developer portal and API monetisationnot Jira Service Management
  • Monitoring API traffic and enforcing quotasnot Jira Service Management

Jira Service Management

  • IT service managementnot Akana
  • Incident responsenot Akana
  • Change managementnot Akana
  • Asset trackingnot Akana

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akana

  • Owned by Perforce and sold within their portfolio rather than independently, and akana.com redirects to perforce.com
  • Pricing is not published; only a 30 day trial is offered

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Akana

$2500/monthly
  • Professional$2500/monthly
    • API Gateway
    • Developer Portal
    • Basic analytics
  • Enterprise$5000/monthly
    • Advanced governance
    • Multi-cloud support
    • Premium support
  • Custom$undefined/monthly
    • Custom solutions
    • Dedicated support
    • SLA guarantee

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Akana if

  • You need api lifecycle management.
  • You work on Cloud, On-premise, Hybrid.
  • You also want api security.
Akana review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Akana or Jira Service Management better?
Neither clearly leads. Akana starts at $2500/monthly and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akana or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $2500/monthly for Akana and Free for Jira Service Management.
Does Akana or Jira Service Management run on more platforms?
Akana runs on Cloud, On-premise, Hybrid. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Akana starts at $2500/monthly.
What is Akana best used for?
Akana is most often used for api lifecycle management across rest, soap and graphql, applying oauth, jwt and saml policies at the gateway, running the same platform on-premises, in kubernetes or across clouds, developer portal and api monetisation. Of those, api lifecycle management across rest, soap and graphql and applying oauth, jwt and saml policies at the gateway are not what Jira Service Management is typically brought in for.
What can Akana do that Jira Service Management cannot?
Akana covers API Lifecycle Management, API Security, Governance Controls, OAuth. Jira Service Management covers Incident management, Change management, Problem management, Asset management.
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