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Customer Support · head to head

Zoho Desk vs Front

Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Zoho Desk covers Ticket management, Front covers Shared inbox.

Where they differ

Only the attributes on which Zoho Desk and Front actually diverge.

Attributes where Zoho Desk and Front differ
AttributeZoho DeskFront
Starting priceFree$25/month per seat
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-based SaaS
CategoryUnknownCustomer Support
Founded19962013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • G Suite

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Asana

Both cover

  • Slack
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zoho Desk

  • Multi-channel supportnot Front
  • IT help desknot Front
  • Customer servicenot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Zoho Desk
  • Enterprises using AI to resolve complex multi-step customer requestsnot Zoho Desk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Zoho Desk or Front better?
Neither clearly leads. Zoho Desk starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho Desk or Front?
Zoho Desk has a free tier; the other does not. Paid plans start at Free for Zoho Desk and $25/month per seat for Front.
Does Zoho Desk or Front run on more platforms?
Zoho Desk runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Zoho Desk best used for?
Zoho Desk is most often used for multi-channel support, it help desk, customer service. Of those, multi-channel support and it help desk are not what Front is typically brought in for.
What can Zoho Desk do that Front cannot?
Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, Salesforce, SOC2, GDPR.
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Related pages

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