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Customer Support · head to head

Zoho Desk vs Dixa

Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Zoho Desk covers Ticket management, Dixa covers Unified inbox.

Where they differ

Only the attributes on which Zoho Desk and Dixa actually diverge.

Attributes where Zoho Desk and Dixa differ
AttributeZoho DeskDixa
Starting priceFree$39/month
Free tierYesNo
Founded19962015

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • Slack

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • HubSpot

Both cover

  • Salesforce
  • SOC2
  • GDPR
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zoho Desk

  • Multi-channel supportnot Dixa
  • IT help desknot Dixa
  • Customer servicenot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Zoho Desk
  • Routing conversations to agents by skill and customer datanot Zoho Desk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Zoho Desk or Dixa better?
Neither clearly leads. Zoho Desk starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho Desk or Dixa?
Zoho Desk has a free tier; the other does not. Paid plans start at Free for Zoho Desk and $39/month for Dixa.
Does Zoho Desk or Dixa run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Zoho Desk best used for?
Zoho Desk is most often used for multi-channel support, it help desk, customer service. Of those, multi-channel support and it help desk are not what Dixa is typically brought in for.
What can Zoho Desk do that Dixa cannot?
Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, SOC2, GDPR, ISO27001.
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Related pages

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