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ActiveCampaign

CRM, marketing automation, and sales platform

As of 30 August 2026, ActiveCampaign is free to use. ActiveCampaign is an integrated platform that combines CRM, marketing automation, sales automation, and customer service. Softwr lists it under Email Marketing. ActiveCampaign is launched in 2003, available on Web.

Overview

What ActiveCampaign does

ActiveCampaign is an integrated platform that combines CRM, marketing automation, sales automation, and customer service. It helps businesses build and maintain customer relationships at scale.

What people use it for

  • Businesses automating cross-channel campaigns (email, SMS, WhatsApp)
  • Marketing teams needing AI-driven lead scoring and automation

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about ActiveCampaign.

  • Starter tier capped at 5 automation actions per automation; unlimited actions require Plus tier or higher
  • Active Intelligence (AI features) limited or excluded in Starter and Plus tiers; Advanced Intelligence only available in Pro and Enterprise
  • SSO and advanced CRM integrations only available in Pro and Enterprise tiers
  • Multiple users scaling limited: Starter allows 1 user, Plus allows 3, Enterprise allows 5 users

Cross-shopped

What people choose instead of ActiveCampaign

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Capabilities

Features

  • Contact management

  • Sales pipeline

  • Marketing automation

  • Email marketing

  • Customer service

  • Reporting

  • Automation

  • Zapier

    Integration with Zapier

  • Slack

    Integration with Slack

  • Salesforce

    Integration with Salesforce

  • Shopify

    Integration with Shopify

  • WordPress

    Integration with WordPress

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is there a free trial without providing a credit card?

Yes, ActiveCampaign offers a 14-day free trial that requires only an email address for sign-up. No credit card is needed and setup is instant.

Source
How is pricing determined for my account?

Pricing is custom and based on your contact volume, which ranges from fewer than 500 to more than 250,000 contacts. ActiveCampaign states they will put together a pricing package specific to your needs after you submit the pricing request form.

Source
Do I need to talk to sales to access the platform?

No, the 14-day free trial provides full access to the autonomous marketing platform without requiring sales contact. After the trial ends, you must complete a pricing request form to move forward.

Source

Behind it

Who makes ActiveCampaign

Company
ActiveCampaign
Based in
Chicago, IL
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Where to go from ActiveCampaign

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Softwr does not host reviews and shows no star rating for ActiveCampaign, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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