Software · head to head
Zendesk Sunshine Conversations vs Bold360
Zendesk Sunshine Conversations
Software
Omnichannel messaging and customer engagement platform
- From
- On request
- Rated
- -
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Zendesk Sunshine Conversations covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which Zendesk Sunshine Conversations and Bold360 actually diverge.
| Attribute | Zendesk Sunshine Conversations | Bold360 |
|---|---|---|
| Platforms | Web, iOS, Android | Web, Mobile app, IOS, Android |
| Founded | 2015 | 2005 |
Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Zendesk Sunshine Conversations
- Live chat
- SMS messaging
- Facebook Messenger
- WhatsApp integration
- Zendesk Support
- Slack
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- IBM Watson
- Webhooks
Both cover
- Salesforce
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Zendesk Sunshine Conversations
- Customer engagement
- Lead generation
- Customer support
- Sales automation
Bold360
- Customer engagement
- Lead generation
- Customer support
- Sales automation
Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Zendesk Sunshine Conversations
- Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
- Custom implementations require developer resources for webhooks and API configuration
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Zendesk Sunshine Conversations
On request- Team$19/month
- Chat + messaging
- Basic features
- Limited agents
- Growth$49/month
- Omnichannel
- Advanced automation
- Routing
- Professional$99/month
- All features
- Custom workflows
- Premium support
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Zendesk Sunshine Conversations if
- You need live chat.
- You work on Web, iOS, Android.
- You also want sms messaging.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Questions people ask
- Is Zendesk Sunshine Conversations or Bold360 better?
- Neither clearly leads. Zendesk Sunshine Conversations starts at On request and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Zendesk Sunshine Conversations or Bold360?
- Zendesk Sunshine Conversations starts at On request and Bold360 at On request.
- Does Zendesk Sunshine Conversations or Bold360 run on more platforms?
- Zendesk Sunshine Conversations runs on Web, iOS, Android. Bold360 runs on Web, Mobile app, IOS, Android.
- What is Zendesk Sunshine Conversations best used for?
- Zendesk Sunshine Conversations is most often used for customer engagement, lead generation, customer support, sales automation.
- What can Zendesk Sunshine Conversations do that Bold360 cannot?
- Zendesk Sunshine Conversations covers Live chat, SMS messaging, Facebook Messenger, WhatsApp integration. Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Both handle Salesforce, API, Web support, Mobile app support.
Answered from the vendors’ own pages
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?
No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.
SourceZendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?
Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.
SourceZendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?
The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.
Source