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Live Chat & Chatbots · head to head

Zendesk Chat vs Haptik

Zendesk Chat logo

Zendesk Chat

Live Chat & Chatbots

Live chat software from Zendesk

From
$49/month
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Live Chat & Chatbots

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Zendesk Chat covers Web messaging, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Zendesk Chat and Haptik actually diverge.

Attributes where Zendesk Chat and Haptik differ
AttributeZendesk ChatHaptik
Starting price$49/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice
CategoryUnknownLive Chat & Chatbots
Founded20072013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Triggers
  • Zendesk Support
  • Salesforce
  • Shopify

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • WhatsApp
  • Facebook
  • Slack
  • API
  • Mobile support

Both cover

  • Analytics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Zendesk Chat

  • Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Zendesk Chat
  • Automating customer conversations across messaging channelsnot Zendesk Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zendesk Chat

  • Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Zendesk Chat

$49/month
  • Suite Team$49/month
    • Messaging
    • Help center
    • Basic bots
  • Suite Growth$79/month
    • Team + Multiple brands
    • Custom fields
  • Suite Professional$99/month
    • Growth + AI
    • Custom analytics

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Zendesk Chat or Haptik better?
Neither clearly leads. Zendesk Chat starts at $49/month and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zendesk Chat or Haptik?
Zendesk Chat starts at $49/month and Haptik at On request.
Does Zendesk Chat or Haptik run on more platforms?
Zendesk Chat runs on Web, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is Zendesk Chat best used for?
Zendesk Chat is most often used for support teams wanting live chat bundled with ticketing rather than a standalone chat widget. Of those, support teams wanting live chat bundled with ticketing rather than a standalone chat widget is not what Haptik is typically brought in for.
What can Zendesk Chat do that Haptik cannot?
Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Haptik covers Conversational AI, Multi-channel support, Intent recognition, WhatsApp. Both handle Analytics, Web support.
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Related pages

More on Zendesk Chat

More on Haptik

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