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Field Service · head to head

FaciliWorks vs Vonigo

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Vonigo logo

Vonigo

Field Service

Field service and online booking platform aimed at franchise and multi-location service brands

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Vonigo no pricing is published and there is no self-serve signup, so a small operator cannot evaluate cost without booking a sales call.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Vonigo covers Territory routing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Vonigo actually diverge.

Attributes where FaciliWorks and Vonigo differ
AttributeFaciliWorksVonigo
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Vonigo

  • Territory routing
  • Online booking
  • Multi-location reporting
  • Scheduling and dispatch
  • Quoting and estimates
  • Invoicing and payments
  • Mobile field app
  • Client portal

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Vonigo
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Vonigo
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Vonigo
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Vonigo

Vonigo

  • A franchisor wanting one booking and dispatch system across independently owned territories with consolidated royalty reportingnot FaciliWorks
  • A moving, junk removal or cleaning brand where most jobs should be booked online without a call takernot FaciliWorks
  • A multi-branch service company whose branches currently run different scheduling tools and cannot be compared on one reportnot FaciliWorks
  • A service business selling fixed-duration, fixed-price jobs where the estimate is a catalogue lookup rather than a site visitnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Vonigo

  • No pricing is published and there is no self-serve signup, so a small operator cannot evaluate cost without booking a sales call.
  • Deployment requires configuring territories, service catalogues and pricing rules, which means weeks of setup rather than an afternoon, and most of that work is wasted on a single-location business.
  • Parts and inventory handling is light compared with tools built for mechanical and electrical trades, so contractors carrying van stock will find it lacking.
  • The integration list is short, with QuickBooks as the main accounting route, so businesses on Xero, Sage or a regional ledger face a manual export or a middleware bill.
  • It is oriented to North American operations and payment processors, and international buyers hit gaps in tax handling, address validation and payment gateway support.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Vonigo

On request
  • Vonigo$undefined/month
    • Priced per user with a stated minimum seat count
    • Franchise and multi-location configuration quoted separately
    • Onboarding and configuration fee before go-live

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Vonigo if

  • You need territory routing.
  • You work on Web, iOS, Android.
  • You also want online booking.
Vonigo review

Questions people ask

Is FaciliWorks or Vonigo better?
Neither clearly leads. FaciliWorks starts at On request and Vonigo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Vonigo?
FaciliWorks starts at On request and Vonigo at On request.
Does FaciliWorks or Vonigo run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Vonigo runs on Web, iOS, Android.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Vonigo is typically brought in for.
What can FaciliWorks do that Vonigo cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Vonigo covers Territory routing, Online booking, Multi-location reporting, Scheduling and dispatch.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Vonigo: Does Vonigo publish pricing?

No. It is per user with a minimum seat count and an onboarding fee, but the figures are only given after a demo.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Vonigo: Is it worth it for a single location?

Rarely. The franchise and territory machinery is the reason to buy it, and a single-crew operator will get the same scheduling for less from a self-serve tool.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Vonigo: Can customers book online themselves?

Yes, that is a core part of the product; availability, duration and price come from the service catalogue so bookings do not need a call taker.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Vonigo: Which accounting system does it work with?

QuickBooks is the primary supported integration. Other ledgers need Zapier or a custom build.

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