How much does UJET cost?

UJET publishes 4 tiers, from $65/month for Basic up to $120/month for Enterprise. The cheapest paid tier is $65/month.

Does UJET have a free plan?

Not on the record we hold: UJET is listed as Per user per month. Whether a free trial is offered is not something this record captures, so check the vendor's site.

What is the difference between Basic and Digital on UJET?

Digital costs $69/month against $65/month, and adds digital channels, routing, reporting.

Is the Enterprise plan on UJET worth it?

That depends entirely on whether you need what it adds, which on the published record is everything in pro, enterprise security controls, sso, priority support. It costs $120/month against $65/month for Basic. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.

Does UJET charge per user?

The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.

Are these UJET prices current?

They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.

What should I compare UJET against before paying?

The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with UJET covering price, platforms and features.

Customer Support · pricing

UJET pricing

UJET publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.

As of 31 August 2026, UJET pricing is $65/month across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.

Entry price: $65/month
Model: Per user per month
Tiers: 4
Free tier: Not on record

UJET plans, side by side

Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.

UJET pricing tiers
Plan	Price	Features listed	Step up from the tier below
Basic	$65/month	4	Entry tier
Digital	$69/month	4	+$4/month, 3 more features
Pro	$99/month	4	+$30/month, 4 more features
Enterprise	$120/month	5	+$21/month, 5 more features

What each tier adds

The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.

Basic

$65/month

The entry tier. It covers voice, agent workspace, standard routing, core reporting.

Digital

$69/month

Over Basic, this tier adds:

Digital channels
Routing
Reporting

Pro

$99/month

Over Digital, this tier adds:

Everything in Basic
Advanced routing
Advanced reporting
API access

Enterprise

$120/month

Over Pro, this tier adds:

Everything in Pro
Enterprise security controls
SSO
Priority support
Custom SLAs

What the product covers

The full UJET feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.

Other

Smartphone-native channels
Omnichannel routing
Google CCAI integration
Agent workspace
Biometric and device authentication
Co-browse
Outbound dialler
Workforce management add-on
Real-time and historical reporting
Open APIs and SDKs

People bring UJET in for a consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holding, a google cloud shop that wants dialogflow cx bots and a contact centre on the same platform without stitching two vendors together, a retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questions, a support organisation of 100 to 600 seats that wants a published per-seat list price to benchmark against a genesys or nice renewal quote. If that is not the job you are buying for, the alternatives to UJET are worth a look before you commit to a tier.

How that compares in Customer Support

Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.

UJET entry price against other Customer Support tools
Tool	Entry price	Model	Rated	Head to head
UJET (this page)	$65/month	Per user per month	-
Observe.AI	On request	quote	-	vs UJET
Assembled	$25/month	Per user per month	-	vs UJET
Calabrio ONE	On request	quote	-	vs UJET
Verint	On request	quote	-	vs UJET
Alvaria	On request	quote	-	vs UJET
Cresta	On request	quote	-	vs UJET

Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the UJET badges page.

Before you pay for UJET

Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.

What it can tell you is the shape of the ladder: 4 tiers between $65/month and $120/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare UJET against the tools that do have one before committing.

UJET runs on web, ios, android, api, and is published by UJET, Inc. of San Francisco, California, United States. The full record is on the UJET review, and the rest of the category is under best customer support tools.

UJET pricing on the vendor's own site

UJET pricing questions

How much does UJET cost?: UJET publishes 4 tiers, from $65/month for Basic up to $120/month for Enterprise. The cheapest paid tier is $65/month.
Does UJET have a free plan?: Not on the record we hold: UJET is listed as Per user per month. Whether a free trial is offered is not something this record captures, so check the vendor's site.
What is the difference between Basic and Digital on UJET?: Digital costs $69/month against $65/month, and adds digital channels, routing, reporting.
Is the Enterprise plan on UJET worth it?: That depends entirely on whether you need what it adds, which on the published record is everything in pro, enterprise security controls, sso, priority support. It costs $120/month against $65/month for Basic. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
What am I actually paying for with UJET?: The record lists 10 features across 1 area: other. In practice it is brought in for a consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holding, a google cloud shop that wants dialogflow cx bots and a contact centre on the same platform without stitching two vendors together, a retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questions.
Does UJET charge per user?: The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
Are these UJET prices current?: They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
What should I compare UJET against before paying?: The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with UJET covering price, platforms and features.