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Customer Support · head to head

Richpanel vs tawk.to

Richpanel logo

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From
$99/month
Free plan
No
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Richpanel primarily focused on e-commerce, not ideal for other industries; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Richpanel covers AI-native agent, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Richpanel and tawk.to actually diverge.

Attributes where Richpanel and tawk.to differ
AttributeRichpaneltawk.to
Starting price$99/monthFree
Pricing modelPer-seat plus per-conversation for AI agentsfreemium
Free tierNoYes
PlatformsWeb, Mobile, APIWeb, Ios, Android, Windows, Mac
CategoryCustomer SupportLive Chat
Founded20202013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Richpanel

  • AI-native agent
  • Multi-channel inbox
  • E-commerce integrations
  • QA Agent
  • Social Media Agent
  • Self-Service Portal
  • AI Safety features
  • Copilot mode

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

Richpanel

  • Automating e-commerce customer support with AInot tawk.to
  • Resolving returns and exchanges automaticallynot tawk.to
  • Responding to social media inquiries at scalenot tawk.to
  • Providing full customer context across all support channelsnot tawk.to
  • Reducing support costs while improving response timesnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Richpanel
  • Customer support automationnot Richpanel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Richpanel

  • Primarily focused on e-commerce, not ideal for other industries
  • AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
  • Minimum $200 monthly charge for AI agents may not suit small businesses
  • Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
  • No published pricing for enterprise or custom plans

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Richpanel

$99/month
  • Helpdesk Seat$99/month
    • Unified inbox across all channels
    • Round-robin assignment
    • CSAT reporting
  • AI Agent$0.2/conversation
    • End-to-end conversation resolution
    • Multi-channel automation
    • Customer context from Shopify, Recharge, Loop, Yotpo
  • Returns & Exchanges$99/month
    • Automated returns and exchange policies
    • Exchange incentives
    • Fraud prevention

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Richpanel if

  • You need ai-native agent.
  • You work on Web, Mobile, API.
  • You also want multi-channel inbox.
Richpanel review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Richpanel or tawk.to better?
Neither clearly leads. Richpanel starts at $99/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Richpanel or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at $99/month for Richpanel and Free for tawk.to.
Does Richpanel or tawk.to run on more platforms?
Richpanel runs on Web, Mobile, API. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Richpanel starts at $99/month.
What is Richpanel best used for?
Richpanel is most often used for automating e-commerce customer support with ai, resolving returns and exchanges automatically, responding to social media inquiries at scale, providing full customer context across all support channels. Of those, automating e-commerce customer support with ai and resolving returns and exchanges automatically are not what tawk.to is typically brought in for.
What can Richpanel do that tawk.to cannot?
Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent. tawk.to covers Live chat, Ticketing, Knowledge base, CRM.

Answered from the vendors’ own pages

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
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