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Software · head to head

SugarCRM vs Bitrix24

SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite
Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size; Bitrix24 the free plan is limited to 2 users and 5 GB of storage
  • They diverge on capability: SugarCRM covers Lead management, Bitrix24 covers Service desk.

Where they differ

Only the attributes on which SugarCRM and Bitrix24 actually diverge.

Attributes where SugarCRM and Bitrix24 differ
AttributeSugarCRMBitrix24
Starting price$40/monthFree
Free tierNoYes
Founded20042012

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SugarCRM

  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Salesforce
  • HubSpot
  • SOC2
  • ISO27001

Only in Bitrix24

  • Service desk
  • Project management
  • Chat
  • Automation
  • Google Apps
  • Multiple languages language support

Both cover

  • Contact management
  • Sales pipeline
  • Mobile app
  • Slack
  • Zapier
  • Microsoft 365
  • GDPR
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SugarCRM

  • CRM for sales, marketing and service teamsnot Bitrix24
  • Managing accounts, opportunities and customer history at mid market scalenot Bitrix24

Bitrix24

  • CRM and sales pipeline management for a small businessnot SugarCRM
  • Team chat, tasks and project management in one suitenot SugarCRM
  • Telephony and email integrated with customer recordsnot SugarCRM
  • Document storage and collaborationnot SugarCRM
  • Workflow automation and HR records on the higher tiersnot SugarCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Pricing, plan by plan

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Which should you pick?

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want marketing automation.
SugarCRM review

Choose Bitrix24 if

  • You need service desk.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want project management.
Bitrix24 review

Questions people ask

Is SugarCRM or Bitrix24 better?
Neither clearly leads. SugarCRM starts at $40/month and Bitrix24 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SugarCRM or Bitrix24?
Bitrix24 has a free tier; the other does not. Paid plans start at $40/month for SugarCRM and Free for Bitrix24.
Does SugarCRM or Bitrix24 run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. SugarCRM starts at $40/month.
What is SugarCRM best used for?
SugarCRM is most often used for crm for sales, marketing and service teams, managing accounts, opportunities and customer history at mid market scale. Of those, crm for sales, marketing and service teams and managing accounts, opportunities and customer history at mid market scale are not what Bitrix24 is typically brought in for.
What can SugarCRM do that Bitrix24 cannot?
SugarCRM covers Lead management, Marketing automation, Customer service, Reporting. Bitrix24 covers Service desk, Project management, Chat, Automation. Both handle Contact management, Sales pipeline, Mobile app, Slack.
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Related pages

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