Softwr

Customer Support · head to head

Front vs Sprinklr Service

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Front covers Shared inbox, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Sprinklr Service actually diverge.

Attributes where Front and Sprinklr Service differ
AttributeFrontSprinklr Service
Starting price$25/monthOn request
Pricing modelsubscriptionquote
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132009

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Workflows
  • Integrations
  • HubSpot
  • Slack
  • Asana

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • SAP
  • Oracle
  • Microsoft Dynamics

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot Sprinklr Service
  • AI-powered helpdesk automationnot Sprinklr Service
  • Team collaboration on support ticketsnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Front
  • Social customer carenot Front
  • Unified CXnot Front
  • Voice of customernot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Front or Sprinklr Service better?
Neither clearly leads. Front starts at $25/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Sprinklr Service?
Front starts at $25/month and Sprinklr Service at On request.
Does Front or Sprinklr Service run on more platforms?
Front runs on Cloud-based SaaS. Sprinklr Service runs on Web, Ios, Android.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Sprinklr Service is typically brought in for.
What can Front do that Sprinklr Service cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Workflows. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Analytics, Salesforce, SOC2, GDPR.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
Share

Related pages

More on Front

More on Sprinklr Service

Keep looking

Other head to heads