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Software · head to head

Pipedrive vs Zendesk

Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pipedrive email account connectivity restricted to maximum of five email accounts per user; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Pipedrive covers Visual pipeline, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Pipedrive and Zendesk actually diverge.

Attributes where Pipedrive and Zendesk differ
AttributePipedriveZendesk
Starting priceOn request$19/month
PlatformsWeb, iOS, AndroidWeb
Founded20102007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • Mailchimp
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Zendesk
  • Multi-channel communication with email and calendar syncnot Zendesk
  • Sales automation for small to mid-market teamsnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Pipedrive
  • Omnichannel customer supportnot Pipedrive
  • Knowledge base and self-service portalsnot Pipedrive
  • AI-assisted customer servicenot Pipedrive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Pipedrive or Zendesk better?
Neither clearly leads. Pipedrive starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipedrive or Zendesk?
Pipedrive starts at On request and Zendesk at $19/month.
Does Pipedrive or Zendesk run on more platforms?
Pipedrive runs on Web, iOS, Android. Zendesk runs on Web.
What is Pipedrive best used for?
Pipedrive is most often used for sales pipeline management with kanban-style dashboards, multi-channel communication with email and calendar sync, sales automation for small to mid-market teams. Of those, sales pipeline management with kanban-style dashboards and multi-channel communication with email and calendar sync are not what Zendesk is typically brought in for.
What can Pipedrive do that Zendesk cannot?
Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, Mailchimp, SOC2, ISO27001.
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