Software · head to head
RingCentral vs NICE CXone
RingCentral
Software
Unified communications platform for enterprise
- From
- $24.99/month
- Rated
- -
The short version
- Each has a real cost: RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
- They diverge on capability: RingCentral covers VoIP calling, NICE CXone covers Omnichannel routing.
Where they differ
Only the attributes on which RingCentral and NICE CXone actually diverge.
| Attribute | RingCentral | NICE CXone |
|---|---|---|
| Starting price | $24.99/month | $71/month |
| Platforms | Web, Windows, Macos, Ios, Android | Web, Desktop |
| Founded | 1999 | 1986 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral
- VoIP calling
- Video conferencing
- Team messaging
- SMS/MMS
- File storage
- Call recording
- Microsoft Teams
- Slack
Only in NICE CXone
- Omnichannel routing
- ACD
- IVR
- WFM
- Quality management
- AI automation
- Microsoft Dynamics
- ServiceNow
Both cover
- Analytics
- Salesforce
- SOC2
- HIPAA
- Web support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral
- Cloud phone system with business numbers, extensions and call routingnot NICE CXone
- Combining voice, video meetings and team messaging in one subscriptionnot NICE CXone
- Adding contact centre and analytics capability to a distributed workforcenot NICE CXone
NICE CXone
- Enterprise contact centernot RingCentral
- Workforce optimizationnot RingCentral
- Quality managementnot RingCentral
- Customer analyticsnot RingCentral
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral
- The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
- The advertised saving of up to 33 percent requires paying annually rather than monthly
- Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
- AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
- SMS is excluded from the free trial
NICE CXone
- Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
Pricing, plan by plan
RingCentral
$24.99/month- Essentials$24.99/month
- Calls, meetings, messaging
- Video conferencing
- File sharing
- Standard$34.99/month
- Everything in Essentials
- Advanced features
- Call recording
NICE CXone
$71/month- Digital Agent$71/month
- Digital channels
- Basic routing
- Analytics
- Voice Agent$94/month
- Voice
- IVR
- Recording
- Omnichannel Agent$110/month
- All channels
- WFO
- Advanced AI
- Enterprise$undefined/month
- Custom
- Premium support
- Full suite
Which should you pick?
Choose RingCentral if
- You need voip calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video conferencing.
Choose NICE CXone if
- You need omnichannel routing.
- You work on Web, Desktop.
- You also want acd.
Questions people ask
- Is RingCentral or NICE CXone better?
- Neither clearly leads. RingCentral starts at $24.99/month and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral or NICE CXone?
- RingCentral starts at $24.99/month and NICE CXone at $71/month.
- Does RingCentral or NICE CXone run on more platforms?
- RingCentral runs on Web, Windows, Macos, Ios, Android. NICE CXone runs on Web, Desktop.
- What is RingCentral best used for?
- RingCentral is most often used for cloud phone system with business numbers, extensions and call routing, combining voice, video meetings and team messaging in one subscription, adding contact centre and analytics capability to a distributed workforce. Of those, cloud phone system with business numbers, extensions and call routing and combining voice, video meetings and team messaging in one subscription are not what NICE CXone is typically brought in for.
- What can RingCentral do that NICE CXone cannot?
- RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle Analytics, Salesforce, SOC2, HIPAA.