Softwr

Customer Support · head to head

HelpCrunch vs Streak

HelpCrunch logo

HelpCrunch

Customer Support

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Free plan
No
Full reviewWebsite
Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Streak has a free tier, so it costs nothing to try first.
  • Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • They diverge on capability: HelpCrunch covers Live Chat Widget, Streak covers Pipeline management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HelpCrunch and Streak actually diverge.

Attributes where HelpCrunch and Streak differ
AttributeHelpCrunchStreak
Starting priceOn requestFree
Free tierNoYes
Platformsweb, ios, androidWeb
CategoryCustomer SupportCRM
FoundedUnknown2011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

Only in Streak

  • Pipeline management
  • Email tracking
  • Automation
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets

What people use each for

The jobs each tool is most often brought in to do.

HelpCrunch

  • Real-time website customer supportnot Streak
  • Consolidating support and marketing email in one toolnot Streak
  • AI-automated first-line customer responsesnot Streak
  • Small business helpdesk ticketingnot Streak

Streak

  • Managing sales pipelines directly inside Gmailnot HelpCrunch
  • Tracking email opens and running mail merges from an inboxnot HelpCrunch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Pricing, plan by plan

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Which should you pick?

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Questions people ask

Is HelpCrunch or Streak better?
Neither clearly leads. HelpCrunch starts at On request and Streak at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HelpCrunch or Streak?
Streak has a free tier; the other does not. Paid plans start at On request for HelpCrunch and Free for Streak.
Does HelpCrunch or Streak run on more platforms?
HelpCrunch runs on web, ios, android. Streak runs on Web.
Can I use Streak for free?
Yes. Streak has a free tier, so you can try it without paying. HelpCrunch starts at On request.
What is HelpCrunch best used for?
HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what Streak is typically brought in for.
What can HelpCrunch do that Streak cannot?
HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. Streak covers Pipeline management, Email tracking, Automation, Document tracking.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
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