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Field Service · head to head

FieldEdge vs Percepto

FieldEdge logo

FieldEdge

Field Service

Service management for HVAC, plumbing and electrical contractors with deep QuickBooks Desktop sync

From
On request
Rated
-
Full reviewWebsite
Percepto logo

Percepto

Field Service

Drone-in-a-box inspection with the AIM software that runs the missions and reads the results

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FieldEdge there is no published rate card whatsoever, and reported figures cluster around 100 US dollars per office user and 125 per technician per month, so a ten-person shop is looking at well over a thousand dollars a month before add-ons.; Percepto aIM is built for Percepto aircraft and base stations, so buying the software is buying the fleet, and a site that already owns DJI or other drones cannot bring them into it.
  • They diverge on capability: FieldEdge covers Dispatch board, Percepto covers Drone-in-a-box base station.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FieldEdge and Percepto actually diverge.

Attributes where FieldEdge and Percepto differ
AttributeFieldEdgePercepto
PlatformsWeb, iOS, Android, WindowsWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FieldEdge

  • Dispatch board
  • QuickBooks Desktop sync
  • Flat-rate pricebook
  • Service agreements
  • Technician mobile
  • Customer history
  • Inventory
  • Xplor Pay

Only in Percepto

  • Drone-in-a-box base station
  • Autonomous scheduled missions
  • AIM mission management
  • Optical gas imaging payload
  • Thermal and visual inspection
  • Change detection
  • Alarm-triggered response
  • Georeferenced asset history

What people use each for

The jobs each tool is most often brought in to do.

FieldEdge

  • An HVAC contractor with a decade of history in a QuickBooks Desktop company file needs field service software that syncs to it live rather than forcing a migration to QuickBooks Online.not Percepto
  • A plumbing business selling annual maintenance contracts wants renewals, visit scheduling and revenue tracked automatically instead of on a spreadsheet the office manager owns.not Percepto
  • A contractor wants technicians presenting good, better, best flat-rate options at the kitchen table to lift average ticket, using a maintained pricebook rather than one built in house.not Percepto
  • A firm of thirty staff has outgrown paper dispatch but does not want a ServiceTitan implementation costing tens of thousands and taking months.not Percepto

Percepto

  • A refinery replacing manual methane leak detection rounds with scheduled optical gas imaging flightsnot FieldEdge
  • A remote mine site that cannot economically station inspection crews and needs weekly stockpile and infrastructure surveysnot FieldEdge
  • A utility substation network needing thermal inspection of switchgear on a fixed cycle with an auditable recordnot FieldEdge
  • A port or tailings facility that wants an automatic aerial response when an alarm fires at three in the morningnot FieldEdge

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FieldEdge

  • There is no published rate card whatsoever, and reported figures cluster around 100 US dollars per office user and 125 per technician per month, so a ten-person shop is looking at well over a thousand dollars a month before add-ons.
  • Implementation is chargeable, commonly reported between 500 and 2,000 US dollars depending on the training plan, which is a real cost small contractors do not budget for.
  • Ownership by Xplor Technologies, a payments group, means the commercial incentive is to move you onto Xplor Pay processing, and the total cost of ownership therefore depends heavily on merchant rates that are negotiated rather than published.
  • Features that competitors bundle are sold as add-ons, with advanced reporting, inventory management and additional technician mobile licences each reported as separate monthly line items that stack on top of the seat price.
  • The office application carries its dESCO heritage and feels dated next to newer platforms, and it is US-centric: tax handling, payments and the pricebook content assume a North American business, so it is a poor fit outside the United States and Canada.

Percepto

  • AIM is built for Percepto aircraft and base stations, so buying the software is buying the fleet, and a site that already owns DJI or other drones cannot bring them into it.
  • Everything depends on beyond-visual-line-of-sight regulatory approval, which is strong in the United States and patchy elsewhere, so a European or Asian site may face a materially different operating envelope for the same money.
  • Pricing is a per-site annual programme covering hardware, software and support, with no published rates, so comparing it against hiring an inspection contractor requires a full proposal.
  • The base station is fixed infrastructure requiring power, connectivity and a site survey, which means a linear asset such as a pipeline needs several installations rather than one system.
  • Weather, wind limits and airspace restrictions still ground flights, so the inspection schedule an operator plans around is a best case, and manual fallback procedures still have to exist.

Pricing, plan by plan

FieldEdge

On request
  • Select$undefined/month
    • Core dispatch, work orders and mobile
    • QuickBooks sync
    • Priced separately per office user and per technician
  • Premier$undefined/month
    • Adds service agreements and flat-rate pricebook
    • Quoted on application
  • Elite$undefined/month
    • Adds advanced reporting and higher-tier modules
    • Quoted on application

Percepto

On request
  • Percepto AIM programme$undefined/year
    • Base station and aircraft
    • AIM software subscription
    • Site survey, installation and regulatory support

Which should you pick?

Choose FieldEdge if

  • You need dispatch board.
  • You work on Web, iOS, Android, Windows.
  • You also want quickbooks desktop sync.
FieldEdge review

Choose Percepto if

  • You need drone-in-a-box base station.
  • You also want autonomous scheduled missions.
Percepto review

Questions people ask

Is FieldEdge or Percepto better?
Neither clearly leads. FieldEdge starts at On request and Percepto at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FieldEdge or Percepto?
FieldEdge starts at On request and Percepto at On request.
Does FieldEdge or Percepto run on more platforms?
FieldEdge runs on Web, iOS, Android, Windows. Percepto runs on Web.
What is FieldEdge best used for?
FieldEdge is most often used for an hvac contractor with a decade of history in a quickbooks desktop company file needs field service software that syncs to it live rather than forcing a migration to quickbooks online., a plumbing business selling annual maintenance contracts wants renewals, visit scheduling and revenue tracked automatically instead of on a spreadsheet the office manager owns., a contractor wants technicians presenting good, better, best flat-rate options at the kitchen table to lift average ticket, using a maintained pricebook rather than one built in house., a firm of thirty staff has outgrown paper dispatch but does not want a servicetitan implementation costing tens of thousands and taking months.. Of those, an hvac contractor with a decade of history in a quickbooks desktop company file needs field service software that syncs to it live rather than forcing a migration to quickbooks online. and a plumbing business selling annual maintenance contracts wants renewals, visit scheduling and revenue tracked automatically instead of on a spreadsheet the office manager owns. are not what Percepto is typically brought in for.
What can FieldEdge do that Percepto cannot?
FieldEdge covers Dispatch board, QuickBooks Desktop sync, Flat-rate pricebook, Service agreements. Percepto covers Drone-in-a-box base station, Autonomous scheduled missions, AIM mission management, Optical gas imaging payload.

Answered from the vendors’ own pages

FieldEdge: Who owns FieldEdge?

Xplor Technologies, a payments and commerce group formed from Clearent and Transaction Services Group. FieldEdge sits in its Field Services division and keeps its own name and product.

Percepto: Can I use Percepto AIM with drones I already own?

No. The system is designed around Percepto's own aircraft and base station.

FieldEdge: Does FieldEdge work with QuickBooks Desktop?

Yes, with a live two-way sync. This is the main reason contractors pick it over competitors that support only QuickBooks Online.

Percepto: Do I need a pilot on site?

Not in jurisdictions where beyond-visual-line-of-sight operation is approved. Confirm the approval position for your country before committing.

FieldEdge: What does FieldEdge cost?

It is quote-only. Contractors commonly report around 100 US dollars per office user and 125 per technician per month, plus a setup fee and per-module add-ons.

Percepto: What does it cost?

Percepto does not publish pricing. Expect an annual per-site programme covering hardware, the AIM subscription and support.

FieldEdge: Is it available outside the United States?

It is built for the US and Canadian home services market. Tax, payments and pricebook content assume North America.

Percepto: Can it detect gas leaks?

Yes, with an optical gas imaging payload, which is one of the main reasons oil and gas operators buy it.

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