Opera PMS

Oracle property management system used by large hotel groups and chain estates

As of 30 August 2026, Opera PMS's pricing is not published; the vendor quotes on request. The chain-scale PMS that most global hotel brands standardised on, now sold mainly as OPERA Cloud. Softwr lists it under Travel. Opera PMS is made by Oracle Hospitality, available on Web, Windows, iOS, Android.

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Overview

What Opera PMS does

OPERA is the property management system Oracle acquired with MICROS in 2014. It covers reservations, front desk, housekeeping, rate and inventory management, groups and blocks, accounts receivable and night audit, with modules for sales and catering, distribution and revenue management sold alongside it. The estate splits into two products: OPERA 5, the older on-premise or hosted version still running in thousands of properties, and OPERA Cloud, the multi-tenant version Oracle is migrating customers onto. The distinguishing fact is the integration economics. Third-party systems reach OPERA Cloud through the Oracle Hospitality Integration Platform, and partners pay Oracle for certification and for API consumption. Those costs reach the hotel as interface fees inside partner contracts, so a property running a separate revenue manager, guest messaging tool, kiosk and door lock system pays a stack of per-property monthly charges that never appear on the PMS quote. On the older on-premise version, each interface was a licensed line item instead. Either way, the true monthly cost of an OPERA property is routinely double the PMS subscription itself. Buyers are chains, management companies, resorts with complex group and catering business, and independents that a brand agreement obliges to run OPERA. The trade-off is capability against agility. OPERA handles group blocks, sophisticated rate structures and multi-property inventory in ways that lighter systems do not, but configuration requires trained staff or a partner, implementation is measured in months, and changing a rate plan structure is a project rather than an afternoon.

What people use it for

A hotel group standardising several hundred properties on one reservation and reporting spine
A conference hotel where function space, banquet orders and group blocks drive most revenue
A franchisee whose brand agreement mandates OPERA and a specific central reservation system
A resort with multiple outlets that needs tight posting between POS, spa and the guest folio

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Opera PMS.

Integration is billed rather than open, so every connected system carries a per-property interface fee that inflates the running cost well beyond the quoted subscription.
Implementation typically requires an Oracle partner and runs for months, which puts a property opening timeline at the mercy of partner availability.
Configuration is dense enough that properties rely on one or two trained staff, and losing that person leaves rate and package changes stuck in a support queue.
The older OPERA 5 estate is on a migration path to OPERA Cloud, so on-premise customers face a forced project on a timetable set by Oracle rather than by their own budget cycle.
Small independent properties pay for group, catering and multi-property machinery they will never use, and lighter systems deliver a working front desk in days rather than months.

Cross-shopped

What people choose instead of Opera PMS

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Opera PMSvs
Mews
Mews: A cloud-native alternative with open APIs and no per-integration interface fees, suited to groups that want to connect many tools cheaply.
Opera PMSvs
Stayntouch
Stayntouch: Better if the priority is a mobile front desk and fast deployment rather than deep group and catering functionality.
Opera PMSvs
Cloudbeds
Cloudbeds: Appropriate when the property is independent and small enough that the OPERA configuration and services overhead cannot be justified.

Pricing

What Opera PMS costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

OPERA Cloud

On request

Per-room subscription with tiered functionality
Implementation and configuration services quoted separately
Interface and integration fees charged per property
Sales and catering and revenue modules licensed as add-ons

Capabilities

Features

Reservations and front desk
Individual, group and block booking with multi-property inventory
Rate and yield management
Rate codes, packages, seasons and channel-linked availability control
Sales and catering
Function space, banquet and event management for conference hotels
Housekeeping and maintenance
Room status, task assignment and out-of-order tracking
Night audit and accounting
End-of-day posting, city ledger and accounts receivable
OHIP integration platform
Certified REST APIs for partner systems, billed through the partner

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is OPERA Cloud the same product as OPERA 5?

No. They share a name and much of the data model, but OPERA Cloud is a separate multi-tenant application. Moving between them is a migration project, not an upgrade.

Why do integration partners charge a monthly fee per hotel?

Because Oracle charges them for certification and API usage through OHIP. Partners pass that on, so budget for it per connected system per property.

Can a single independent hotel buy OPERA?

Yes, but the economics rarely work below roughly 100 rooms unless a brand agreement requires it.

How long does implementation take?

Plan for three to six months for a single complex property, longer for a multi-property rollout.

Keep looking

Where to go from Opera PMS

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Softwr does not host reviews and shows no star rating for Opera PMS, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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