Softwr

Government & Public Sector · head to head

OnBase vs ShotSpotter

OnBase logo

OnBase

Government & Public Sector

Enterprise Information Platform

From
$400/month
Rated
-
Full reviewWebsite
ShotSpotter logo

ShotSpotter

Government & Public Sector

Gunshot Detection Technology

From
$5000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies; ShotSpotter shotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
  • They diverge on capability: OnBase covers Content Management, ShotSpotter covers Gunshot Detection.

Where they differ

Only the attributes on which OnBase and ShotSpotter actually diverge.

Attributes where OnBase and ShotSpotter differ
AttributeOnBaseShotSpotter
Starting price$400/month$5000/month
PlatformsWeb, MobileWeb, Ios, Android
Founded19911996

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Microsoft 365
  • Salesforce
  • Epic

Only in ShotSpotter

  • Gunshot Detection
  • Location Triangulation
  • Real-time Alerts
  • Forensic Analysis
  • Historical Data
  • CAD Systems
  • 911 Centers
  • Camera Systems

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

OnBase

  • Citizen Servicesnot ShotSpotter
  • Records Managementnot ShotSpotter
  • Public Safetynot ShotSpotter
  • Civic Engagementnot ShotSpotter

ShotSpotter

  • Gunshot detection and location alerting for police departmentsnot OnBase
  • Directing patrol response to outdoor firearm dischargesnot OnBase
  • Building incident data for law enforcement analysisnot OnBase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

ShotSpotter

  • ShotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
  • No pricing is published; the site routes to contact and demo requests with no published rate, minimum or cost driver
  • The service depends on an acoustic sensor array installed across a defined coverage area rather than being software alone

Pricing, plan by plan

OnBase

$400/month
  • Government$400/month
    • Content Management
    • Process Automation
    • Case Management

ShotSpotter

$5000/month
  • Detection Service$5000/month
    • Gunshot Detection
    • Real-time Alerts
    • Forensic Reports

Which should you pick?

Choose OnBase if

  • You need content management.
  • You work on Web, Mobile.
  • You also want workflow automation.
OnBase review

Choose ShotSpotter if

  • You need gunshot detection.
  • You work on Web, Ios, Android.
  • You also want location triangulation.
ShotSpotter review

Questions people ask

Is OnBase or ShotSpotter better?
Neither clearly leads. OnBase starts at $400/month and ShotSpotter at $5000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OnBase or ShotSpotter?
OnBase starts at $400/month and ShotSpotter at $5000/month.
Does OnBase or ShotSpotter run on more platforms?
OnBase runs on Web, Mobile. ShotSpotter runs on Web, Ios, Android.
What is OnBase best used for?
OnBase is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what ShotSpotter is typically brought in for.
What can OnBase do that ShotSpotter cannot?
OnBase covers Content Management, Workflow Automation, Case Management, Records Management. ShotSpotter covers Gunshot Detection, Location Triangulation, Real-time Alerts, Forensic Analysis. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
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