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CRM · head to head

Nimble vs SupportBee

Nimble logo

Nimble

CRM

Social CRM for teams

From
$19/month
Free plan
No
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Nimble nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Nimble covers Contact management, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Nimble and SupportBee actually diverge.

Attributes where Nimble and SupportBee differ
AttributeNimbleSupportBee
Starting price$19/month$13/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, Mobile Browser
CategoryCRMCustomer Support

Identical on both: free tier (No), user rating (Not yet rated), founded (2010).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Nimble

  • Contact management
  • Social media integration
  • Pipeline management
  • Task management
  • Email integration
  • Activity timeline
  • Gmail
  • LinkedIn

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Nimble

  • Social sellingnot SupportBee
  • Relationship managementnot SupportBee
  • Lead trackingnot SupportBee

SupportBee

  • Email supportnot Nimble
  • Ticket managementnot Nimble
  • Team collaborationnot Nimble

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Nimble

  • Nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Nimble

$19/month
  • Essentials$19/month
    • Contact management
    • Social integration
  • Plus$39/month
    • Everything in Essentials
    • Pipeline management
    • Task tracking
  • Pro$59/month
    • Everything in Plus
    • Advanced reporting
    • Custom fields

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Nimble if

  • You need contact management.
  • You also want social media integration.
Nimble review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Nimble or SupportBee better?
Neither clearly leads. Nimble starts at $19/month and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Nimble or SupportBee?
Nimble starts at $19/month and SupportBee at $13/month.
Does Nimble or SupportBee run on more platforms?
Nimble runs on Web. SupportBee runs on Web, Mobile Browser.
What is Nimble best used for?
Nimble is most often used for social selling, relationship management, lead tracking. Of those, social selling and relationship management are not what SupportBee is typically brought in for.
What can Nimble do that SupportBee cannot?
Nimble covers Contact management, Social media integration, Pipeline management, Task management. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Slack, Web support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

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