Softwr

CRM · head to head

Mixmax vs SupportBee

Mixmax logo

Mixmax

CRM

Email productivity and sales engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite

The short version

  • Only Mixmax has a free tier, so it costs nothing to try first.
  • Each has a real cost: Mixmax free plan severely limits email tracking to 20 emails per month; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Mixmax covers Email tracking, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mixmax and SupportBee actually diverge.

Attributes where Mixmax and SupportBee differ
AttributeMixmaxSupportBee
Starting priceFree$13/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, GmailWeb, Mobile Browser
CategoryCRMCustomer Support
Founded20142010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mixmax

  • Email tracking
  • Meeting scheduling
  • Email sequences
  • Templates
  • Mail merge
  • Gmail
  • Salesforce
  • HubSpot

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Both cover

  • Pipedrive
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Mixmax

  • Email outreachnot SupportBee
  • Meeting schedulingnot SupportBee
  • Follow-up automationnot SupportBee
  • Sales trackingnot SupportBee

SupportBee

  • Email supportnot Mixmax
  • Ticket managementnot Mixmax
  • Team collaborationnot Mixmax

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mixmax

  • Free plan severely limits email tracking to 20 emails per month
  • Download tracking in Outlook only works through web app, not desktop
  • Tracking indicators not supported for Outlook desktop users
  • Limited integration with email clients beyond Gmail

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Mixmax

Free
  • FreeFree
    • Email tracking (100/mo)
    • Basic scheduling
    • Email templates
  • SMB$34/month
    • Unlimited tracking
    • Sequences
    • Mail merge
  • Growth$65/month
    • All SMB features
    • Automation rules
    • Dialer
  • EnterpriseFree
    • All Growth features
    • Admin controls
    • SSO

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Mixmax if

  • You need email tracking.
  • You want to start without paying.
  • You work on Web, Gmail.
  • You also want meeting scheduling.
Mixmax review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Mixmax or SupportBee better?
Neither clearly leads. Mixmax starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mixmax or SupportBee?
Mixmax has a free tier; the other does not. Paid plans start at Free for Mixmax and $13/month for SupportBee.
Does Mixmax or SupportBee run on more platforms?
Mixmax runs on Web, Gmail. SupportBee runs on Web, Mobile Browser.
Can I use Mixmax for free?
Yes. Mixmax has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Mixmax best used for?
Mixmax is most often used for email outreach, meeting scheduling, follow-up automation, sales tracking. Of those, email outreach and meeting scheduling are not what SupportBee is typically brought in for.
What can Mixmax do that SupportBee cannot?
Mixmax covers Email tracking, Meeting scheduling, Email sequences, Templates. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Pipedrive, Slack, Web support.

Answered from the vendors’ own pages

Mixmax: Does Mixmax integrate with Gmail?

Yes. Mixmax is a Chrome extension that integrates directly with Gmail and Google Workspace. It adds email tracking, templates, meeting scheduling, and workflow automation features directly into Gmail.

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Mixmax: What email tracking does Mixmax provide?

Mixmax tracks email opens, clicks, and downloads in real time. The free plan includes tracking for up to 20 emails per month, while paid plans offer unlimited tracking across all emails.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Mixmax: What does Mixmax cost?

Mixmax offers a free plan with limited tracking (20 emails/month) and basic features. Paid plans include Inbox Copilot, Engagement Copilot, and Mixmax Suite with unlimited tracking and advanced automation.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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