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Communication & Collaboration · head to head

Mattermost vs Twilio

Mattermost logo

Mattermost

Communication & Collaboration

Channel-centric collaboration for secure workflows

From
On request
Rated
-
Full reviewWebsite
Twilio logo

Twilio

Telecommunications

Cloud communications platform for SMS, voice, and video

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Twilio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales; Twilio pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals

Where they differ

Only the attributes on which Mattermost and Twilio actually diverge.

Attributes where Mattermost and Twilio differ
AttributeMattermostTwilio
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWebWeb, APIs, Python, JavaScript, Ruby, Java, PHP, C#
CategoryCommunication & CollaborationTelecommunications
FoundedUnknown2008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mattermost

Nothing recorded that Twilio does not also cover.

Only in Twilio

  • SMS messaging
  • Voice calls
  • Video conferencing
  • Programmable communication
  • Slack
  • Salesforce
  • HubSpot
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Mattermost

No use cases recorded yet. See the Mattermost review.

Twilio

  • Customer engagementnot Mattermost
  • Lead generationnot Mattermost
  • Customer supportnot Mattermost
  • Sales automationnot Mattermost

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mattermost

  • No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
  • Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
  • Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

Twilio

  • Pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
  • Phone number rentals are required for every number used, with carrier fees varying by region and billed separately
  • Dashboard is not optimized for mobile use and logs are difficult to access

Pricing, plan by plan

Mattermost

On request

No published plan breakdown. See the Mattermost review.

Twilio

Free
  • Pay-as-You-Go$undefined/mo
    • Usage-based pricing
    • No monthly minimum
    • SMS, voice, video, messaging

Which should you pick?

Choose Mattermost if

Nothing in the data separates Mattermost from Twilio on the points above - pick on price and on how each one feels to use.

Mattermost review

Choose Twilio if

  • You need sms messaging.
  • You want to start without paying.
  • You work on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
  • You also want voice calls.
Twilio review

Questions people ask

Is Mattermost or Twilio better?
Neither clearly leads. Mattermost starts at On request and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mattermost or Twilio?
Twilio has a free tier; the other does not. Paid plans start at On request for Mattermost and Free for Twilio.
Does Mattermost or Twilio run on more platforms?
Mattermost runs on Web. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
Can I use Twilio for free?
Yes. Twilio has a free tier, so you can try it without paying. Mattermost starts at On request.
What can Mattermost do that Twilio cannot?
Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication.

Answered from the vendors’ own pages

Twilio: What is Twilio's pricing model?

Twilio uses pay-as-you-go usage-based pricing with no monthly minimums or contracts. SMS costs $0.0083 per US message, voice calls cost $0.014 per minute, phone numbers cost $1.15 per month.

Source
Twilio: Does Twilio offer a free tier?

Yes, Twilio offers a free trial indefinitely with no credit card required for limited usage, plus a 7-14 day free trial period on paid plans.

Source
Twilio: What communication channels does Twilio support?

Twilio supports SMS, WhatsApp, RCS, MMS for messaging; Voice API and SIP Trunking for voice; Email via Twilio SendGrid; Video API; and Chat via Conversations API.

Source
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Related pages

More on Mattermost

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