Is LiveChat or Pendo better?

Neither clearly leads. LiveChat starts at $20/month and Pendo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, LiveChat or Pendo?

Pendo has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Pendo.

Does LiveChat or Pendo run on more platforms?

LiveChat runs on Web, Ios, Android, Desktop. Pendo runs on Web, Mobile, Desktop.

Can I use Pendo for free?

Yes. Pendo has a free tier, so you can try it without paying. LiveChat starts at $20/month.

What is LiveChat best used for?

LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Pendo is typically brought in for.

What can LiveChat do that Pendo cannot?

LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Pendo covers Product analytics, In-app messaging, User onboarding, Feature adoption tracking. Both handle Salesforce, HubSpot, Zapier, GDPR.

Live Chat & Chatbots · head to head

LiveChat vs Pendo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From: $20/month
Rated: -

Full review Website

Pendo

SaaS

Product analytics and digital adoption platform

From: Free
Rated: -

Full review Website

The short version

Only Pendo has a free tier, so it costs nothing to try first.
Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Pendo pricing is not publicly available and requires a custom quote
They diverge on capability: LiveChat covers Live chat, Pendo covers Product analytics.

Where they differ

Only the attributes on which LiveChat and Pendo actually diverge.

Attributes where LiveChat and Pendo differ
Attribute	LiveChat	Pendo
Starting price	$20/month	Free
Pricing model	subscription	Unknown
Free tier	No	Yes
Platforms	Web, Ios, Android, Desktop	Web, Mobile, Desktop
Category	Live Chat & Chatbots	SaaS
Founded	2002	2013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

Live chat
Ticketing
Chat routing
Analytics
Canned responses
File sharing
Shopify
WordPress

Only in Pendo

Product analytics
In-app messaging
User onboarding
Feature adoption tracking
User feedback
NPS surveys
Session replay
Mobile analytics

Both cover

Salesforce
HubSpot
Zapier
GDPR

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

Live chat support on a website with agent routingnot Pendo
Handling customer conversations across chat, SMS and messaging channelsnot Pendo

Pendo

User onboardingnot LiveChat
Feature adoptionnot LiveChat
Product analyticsnot LiveChat
User feedback collectionnot LiveChat
Digital adoptionnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
Pricing is per agent, so support cost scales with headcount rather than with conversation volume
AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
SSO, white labelling and HIPAA compliance are Enterprise only

Pendo

Pricing is not publicly available and requires a custom quote
Free tier limited to 500 monthly active users

Pricing, plan by plan

LiveChat

$20/month

Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO

Pendo

Free

FreeFree
- 500 MAU
- Core analytics
- In-app guides

Which should you pick?

Choose LiveChat if

You need live chat.
You work on Web, Ios, Android, Desktop.
You also want ticketing.

LiveChat review

Choose Pendo if

You need product analytics.
You want to start without paying.
You work on Web, Mobile, Desktop.
You also want in-app messaging.

Pendo review

Questions people ask

Is LiveChat or Pendo better?: Neither clearly leads. LiveChat starts at $20/month and Pendo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Pendo?: Pendo has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Pendo.
Does LiveChat or Pendo run on more platforms?: LiveChat runs on Web, Ios, Android, Desktop. Pendo runs on Web, Mobile, Desktop.
Can I use Pendo for free?: Yes. Pendo has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?: LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Pendo is typically brought in for.
What can LiveChat do that Pendo cannot?: LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Pendo covers Product analytics, In-app messaging, User onboarding, Feature adoption tracking. Both handle Salesforce, HubSpot, Zapier, GDPR.

Answered from the vendors’ own pages

Pendo: Does Pendo have a free tier?

Yes, Pendo Free supports up to 500 monthly active users and includes core product analytics, in-app guides, Pendo-branded roadmaps, and Pendo-branded NPS surveys.

Source

Pendo: What is Pendo's core functionality?

Pendo combines product analytics, in-app guides, session replay, NPS surveys, product discovery, roadmaps, and cross-channel orchestration to measure and improve product adoption.

Source

Pendo: What CRM systems does Pendo integrate with?

Pendo offers two-way integrations with Salesforce, mapping Pendo product usage and sentiment data with Salesforce records, and with HubSpot for contact mapping and campaign orchestration.

Source

Pendo: What impact does Pendo have on customer retention?

Companies using Pendo for product analytics see on average a 5% reduction in customer churn and report an average 15% increase in net revenue retention.

Source

LiveChat vs Pendo

LiveChat

Pendo

The short version

Where they differ

What each one covers

Only in LiveChat

Only in Pendo

Both cover

What people use each for

LiveChat

Pendo

Where each one falls short

LiveChat

Pendo

Pricing, plan by plan

LiveChat

Pendo

Which should you pick?

Choose LiveChat if

Choose Pendo if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on LiveChat

More on Pendo

Keep looking

Other head to heads